Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling…
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Eventzilla
Score 10.0 out of 10
Small Businesses (1-50 employees)
Eventzilla provides a free management and registration solution targeted for organizers of any size. This solution allows users to host free events at no charge. However, for paid events, there is a $1 flat fee per attendee.
The solution can be used for conferences, fundraisers, classes, festivals, parties, concerts sporting events, networking events and more.
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Pricing
Cvent Event Management
Eventzilla
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cvent Event Management
Eventzilla
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
Required
No setup fee
Additional Details
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Free forever to register and set up events
Free forever for free events
$1 flat fee per attendee for paid events
No margin on credit card processing fees which are payable directly to the payment gateway.
The breadth of features is such that Cvent Event Management is a strong choice for events of significant scope and complexity, particularly in volume and diversity of programming. The learning curve may be on the steep side for customers with simpler needs, though Cvent Event Management is addressing this by providing more streamlining in their solution suite.
If you are an organization who is hosting a ticketed event such as a concert, a block party, a 5k fun run, or anything that may require a pre event registration / ticket purchase, this product could potentially be very useful for you! My Fraternity used Eventzilla's product for our last four events including a concert, a 5k run, and 2 golfing tournaments! Using this tool, we were able to raise significantly more money than we had from previous events. Additionally, this product was exceptionally useful for the 5k because of the amount of information we needed to collect through the registration form prior to the event. Using the Eventzilla forms, we were able to discover participants' age, gender, t -shirt size, # of registrations, phone #, email, name, etc. and provide them each with an excellent, personalized experience.
I love Cvent Event Management's registration platform specifically because of the flexibility. There are no limits to what Cvent Event Management can do - if you want custom logic, questions or buttons, it's all possible!
The Exhibitor Portal is an exceptional option for event sponsors. Exhibitors have so much power to manage their profile in the back end, and it's very easy to navigate.
The Agenda section is a favorite of mine, as the customization options are endless. You can have people select their sessions and view speaker profiles + the planner has endless options for making the agenda thorough.
The "Badges and Certificates" feature can use some work. This is where you build out your name badges, invoices, receipts, etc. The system works but the build feature is difficult to line everything up and navigate. Also, building the receipts/invoices can be difficult to adjust for when things for to multiple pages. It doesn't allow you to pre-program margins so it just continues to the top of the next page without leaving additional space.
Processing payments for multiple registrations at once after the registrations have already been submitted could also be improved. Currently, the only opportunity you have to submit a payment for a full group is when they register initially. After that phase, if you need to enter a check payment or process a credit card after they've finalized their registration, you have to go into each attendees record to process the payment which can get tedious.
I would like to see a functionality where we can collect actual signatures during the registration process vs. just having a check box available. For some of the more sensitive materials we need our attendees to approve of, an actual signature feature would be very beneficial.
Customization features for emails could be improved since most are automated reminders.
Sometimes too difficult to create a simple event with loads of choices available. Many times we simply want to create a normal event without much hassle.
We are very pleased with the features that Cvent gives us. The ease of use and the immediate support when something does stump us. Cvent provides us with everything that we need to run a successful event. The only reason I did not Rate Cvent as a 10 is the cost
Cvent has a lot of functionality, which can be overwhelming to new users who are not too technically savvy. However, Cvent does a great job of providing tools and support for users to learn and troubleshoot. I also appreciate the work and progress that Cvent has been making in Accessibility.
As, stated before, the only thing that I found to be difficult when using this software was pointing an existing domain to the Eventzilla Registration landing page. I followed all of the steps as illustrated and I continued to experience errors when trying to navigate via the domain. I could not get in contact with support and so we chose to use the extremely long Eventzilla domain. This was not a big deal, but it would have been nice to use our own domain that we purchased
Cvent does go down pretty frequently. And while it often doesn't impact day to day use usually, if it does go down at the wrong time, you may not be able to access very important event information when you need it. Usually outages do not last very long, but it could still be a very bad situation if this happens at the wrong moment
The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.
Support is adequate, but sometimes has difficulty grasping all of the pieces of a question. Once, I asked for help with a relatively technical integration that we were using to track event effectiveness, and their answer left me wondering if they even understood that the feature I was asking about even existed in their system.
Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
Cvent was the only events software that could meet our needs at a price that was palatable. We have been with Cvent for over a decade and I shop around every time we come up for contract renewal just to see what's out there. Cvent hands-down is able to handle so much more complex needs than anything else out there. The value for what you get is exceptional.
We use it for internal events, so mostly our ownemployees join the events. These are usually fun events, so ROI is not expected.
Most of the times, we are simply organizing recreational events for our employees, so it boosts the morale of the participants to have a proper organized setup for the events they attend.
