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Customer Monitor vs. MiContact Center

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Customer Monitor

MiContact Center

7 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Customer Monitor

    		N/AN/ACustomer Monitor is a fully-managed customer experience management platform developed by Perceptive headquartered in Auckland. Through regular short surveys, Customer Monitor automatically collates and analyses customer feedback to uncover important themes and trends. These results are accessible through its interactive dashboard.   Behind Customer Monitor is a team of dedicated customer experience experts. The vendor states their team combines research methodologies, strategic know-how, and…N/A

    MiContact Center

    Score9.5 out of 10
    		N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    Customer MonitorMiContact Center
    Editions & Modules
    No answers on this topic
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    Customer MonitorMiContact Center
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Customer MonitorMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of Customer Monitor and MiContact Center
    Feature
    Customer Monitor
    -
    Ratings
    MiContact Center
    8.5
    2 Ratings
    2% above category average
    Agent dashboard00 Ratings9.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings8.42 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.01 Ratings
    Predictive dialing00 Ratings7.52 Ratings
    Interactive voice response00 Ratings9.52 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.02 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Customer Monitor and MiContact Center
    Feature
    Customer Monitor
    -
    Ratings
    MiContact Center
    8.6
    2 Ratings
    5% above category average
    Inbound call routing00 Ratings8.52 Ratings
    Omnichannel inbound routing00 Ratings9.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.52 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings9.01 Ratings
    Live reporting00 Ratings9.01 Ratings
    Customer surveys00 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    Best Alternatives
    Customer MonitorMiContact Center
    Small Businesses
    Sogolytics
    Score9.1 out of 10
    Nextiva Contact Center
    Score9.7 out of 10
    Medium-sized Companies
    Sogolytics
    Score9.1 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Verint Voice of the Customer
    Score10 out of 10
    Bright Pattern Contact Center
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Customer MonitorMiContact Center
    Likelihood to Recommend
    -
    (0 ratings)
    9.5
    (2 ratings)
    User Testimonials
    Customer MonitorMiContact Center
    Likelihood to Recommend
    Perceptive Group
    No answers on this topic
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Nithin Rao
    Operations Manager
    Read full review
    Pros
    Perceptive Group
    No answers on this topic
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Verified User
    Read full review
    Cons
    Perceptive Group
    No answers on this topic
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Nithin Rao
    Operations Manager
    Read full review
    Alternatives Considered
    Perceptive Group
    No answers on this topic
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Nithin Rao
    Operations Manager
    Read full review
    Return on Investment
    Perceptive Group
    No answers on this topic
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Verified User
    Read full review
    ScreenShots