TrustRadius

CustomerGauge vs. Zoho Survey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CustomerGauge
Score 0.0 out of 10
N/A
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures and analyzes feedback. Some key features include: Net Promoter Score, In-depth Loyalty Analytics, and Hierarchy Based Research.N/A
Zoho Survey
Score 10.0 out of 10
N/A
Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.
$9
per month
Pricing
CustomerGaugeZoho Survey
Editions & Modules
No answers on this topic
Basic
$9
per month
PLUS
$25
per month
Plus
$35
per month
Pro
$49
per month
ENTERPRISE
$75
per month
ENTERPRISE
$75
per month
ENTERPRISE
$75
per month
Enterprise
$109
per month
Offerings
Pricing Offerings
CustomerGaugeZoho Survey
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details—Up to a 30% discount available for annual pricing.
More Pricing Information
Community Pulse
CustomerGaugeZoho Survey
Features
CustomerGaugeZoho Survey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
CustomerGauge
-
Ratings
Zoho Survey
8.3
Ratings
4% above category average
Survey templates00 Ratings10.00 Ratings
Themes00 Ratings5.00 Ratings
Custom logo/branding00 Ratings10.00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
CustomerGauge
-
Ratings
Zoho Survey
10.0
Ratings
16% above category average
Changes to live survey00 Ratings10.00 Ratings
Question design help00 Ratings10.00 Ratings
Multiple question types00 Ratings10.00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
CustomerGauge
-
Ratings
Zoho Survey
10.0
Ratings
19% above category average
Survey logic flexibility00 Ratings10.00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
CustomerGauge
-
Ratings
Zoho Survey
10.0
Ratings
20% above category average
Response tracking00 Ratings10.00 Ratings
Data export00 Ratings10.00 Ratings
Standard reports00 Ratings10.00 Ratings
Custom reports00 Ratings10.00 Ratings
Analytics00 Ratings10.00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
CustomerGauge
-
Ratings
Zoho Survey
10.0
Ratings
14% above category average
Access controls00 Ratings10.00 Ratings
Compliance00 Ratings10.00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
CustomerGauge
-
Ratings
Zoho Survey
9.9
Ratings
19% above category average
Vendor-offered crowdsourcing00 Ratings9.90 Ratings
Respondent restrictions00 Ratings10.00 Ratings
Best Alternatives
CustomerGaugeZoho Survey
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.5 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Qualaroo
Qualaroo
Score 6.1 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CustomerGaugeZoho Survey
Likelihood to Recommend
-
(0 ratings)
10.0
(0 ratings)
Usability
-
(0 ratings)
10.0
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
CustomerGaugeZoho Survey
Likelihood to Recommend
No answers on this topic
Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.
Jon Porreca | TrustRadius Reviewer
Jon Porreca
Project Administrator
Read full review
Pros
No answers on this topic
  • Lets us get feedback from clients on how they felt the Engineer did.
  • It shows us the knowledge needs if any for each engineer and shows and tells us what to improve on.
  • Allows us to have an organized way to audit the first line of support calls and services and the volume of traffic we get month to month.
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • It can be a little "clunky" if you are not experienced in how Zoho Products work
  • The pricing is a little harder to grasp than other products
  • Customization is not as flexible as some other products out there
Verified User
Anonymous
Read full review
Usability
No answers on this topic
Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
John Hinson | TrustRadius Reviewer
John Hinson
Administrative Director & Marketing Manager
Read full review
Support Rating
No answers on this topic
Zoho's support is always quick to respond and troubleshoot any issues
John Hinson | TrustRadius Reviewer
John Hinson
Administrative Director & Marketing Manager
Read full review
Alternatives Considered
No answers on this topic
(Other survey apps were not listed to choose from, so this section is irrelevant). Compared to Doodle or Survey Monkey, Zoho Survey has everything you need in a survey app as part of your Zoho One suite. It can also integrate well with Zoho's other apps to get a more complete data picture on your contacts.
John Hinson | TrustRadius Reviewer
John Hinson
Administrative Director & Marketing Manager
Read full review
Return on Investment
No answers on this topic
  • It's all positive because we use it solely for NPS which, if taken seriously, can definitely assist in making your company successful!
AG
Amy Gray
Customer Engagement Specialist
Read full review
ScreenShots

CustomerGauge Screenshots

Screenshot of Create and send relational and transactional surveys for customer feedback.Screenshot of Get real-time analytics on customer or premade dashboards.Screenshot of Tie your NPS score to specific touchpoints throughout the customer journey.Screenshot of Know exactly what your customer love most about your (and what they don't like).Screenshot of Quickly and easily gauge the sentiment behind customer comments with text analytics.Screenshot of Close the loop on customer feedback with in-app tools.

Zoho Survey Screenshots

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