Crystal vs. Retail Pro

All of our applications server in the new company that we bought are windows based, despite that there are other alternative to build the report and dashboard, it is something that has worked wonder for us, apart from it is only available in Windows and indexing data that might eat the resource, I still see the application as one of the major player for reporting

It will suit simple small size businesses like mom and pop shops. For a mid-sized retail company with more than 100 stores, it runs way too slow and lacks a lot of functions.

Incentivized

• Consolidate data from several data sources
• Low to no code report generation
• Configurable

• Stable and reliable (we never faced any issue with the data).
• Handling promotions is easy.
• Easy reports.
• Retail Pro's support network is strong. We get support in all the regions.

• This is bound for Windows OS, hard to find similar alternative on other OSs
• Be careful in Indexing your data, as it will consume resources

• Always crashes. Runs very slow. Part of this is because it does not fit the size of our company anymore.
• Lack of capability to integrate with accounting software. We have to use Access tool to pull sales journal data from Retail Pro, then import to our accounting software.
• The interface looks very out of date.

Incentivized

First thing, all of my business users are happy with the usability and reliability of retail pro. Users are able to get what they want to run the business positively. We are able to customize the solution any time based on the business requirements. Finally after working on different solutions we found a solution that works with little support.

Retail pro is a solution which needs minimum support, so we can concentrate on other productive work. Worst case if there is any problem our well trained Zimson team is able to handle it on time. Thanks Retail Pro for its world class support and training system. No wonder why all top retail brands use Retail Pro for its POS operations.

We tried to explore other options but we didn't explore other options too long as it will risk our business process and business outcome, as what we want from the processes in both reports and dashboard are giving us a satisfactory result, so familiarity is why we still using it till today and some foreseeable future

N/A. I wish we could switch to other products.

Incentivized

• Without the application, our lending business will be in complete stop, as our applications are wrote in Windows based
• We are processing 300 Loans/Month, taking it as $10000 per loan, having this not working properly will cost potential $150.000 revenue

• It decreased the home office's efficiency because it runs too slow and always crashes.
• At the store level, it causes cash over short/duplicate charge issues when it crashes.
• For the inventory and planning department, it impacted the accuracy of inventory level due to the lack of functions.

Incentivized