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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CRM and Deals for Zendesk

    Score9.4 out of 10
    N/AN/A

    $9

    per month

    Nimble

    Score9.9 out of 10
    N/ANimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

    $15

    per month

    Pricing
    CRM and Deals for ZendeskNimble
    Editions & Modules
    Basic
    $9
    per month
    Business
    $19.00
    Per User Per Month
    Offerings
    Pricing Offerings
    CRM and Deals for ZendeskNimble
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CRM and Deals for ZendeskNimble
    Considered Both Products
    GrowthDot
    No answer on this topic
    Nimble
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    16 Answers
    Delivers good value for the price
    No answers on this topic
    88%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    17 Answers
    Features
    CRM and Deals for ZendeskNimble
    Sales Force Automation
    Comparison of Sales Force Automation features of CRM and Deals for Zendesk and Nimble
    Feature
    CRM and Deals for Zendesk
    9.2
    2 Ratings
    18% above category average
    Nimble
    8.5
    30 Ratings
    10% above category average
    Customer data management / contact management9.52 Ratings9.529 Ratings
    Workflow management9.52 Ratings8.428 Ratings
    Territory management9.02 Ratings8.724 Ratings
    Opportunity management9.52 Ratings8.128 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings9.429 Ratings
    Contract management9.02 Ratings8.523 Ratings
    Quote & order management9.02 Ratings6.621 Ratings
    Interaction tracking9.02 Ratings9.227 Ratings
    Channel / partner relationship management9.02 Ratings8.126 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of CRM and Deals for Zendesk and Nimble
    Feature
    CRM and Deals for Zendesk
    9.0
    2 Ratings
    18% above category average
    Nimble
    8.1
    22 Ratings
    7% above category average
    Case management9.02 Ratings7.922 Ratings
    Call center management9.02 Ratings8.220 Ratings
    Help desk management9.02 Ratings8.321 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of CRM and Deals for Zendesk and Nimble
    Feature
    CRM and Deals for Zendesk
    9.5
    2 Ratings
    22% above category average
    Nimble
    8.7
    27 Ratings
    14% above category average
    Lead management9.52 Ratings8.426 Ratings
    Email marketing9.52 Ratings9.026 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of CRM and Deals for Zendesk and Nimble
    Feature
    CRM and Deals for Zendesk
    9.5
    2 Ratings
    22% above category average
    Nimble
    8.2
    29 Ratings
    8% above category average
    Task management9.52 Ratings8.529 Ratings
    Billing and invoicing management9.52 Ratings8.418 Ratings
    Reporting9.52 Ratings7.725 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of CRM and Deals for Zendesk and Nimble
    Feature
    CRM and Deals for Zendesk
    9.0
    2 Ratings
    17% above category average
    Nimble
    8.9
    27 Ratings
    16% above category average
    Forecasting9.02 Ratings8.923 Ratings
    Pipeline visualization9.02 Ratings8.827 Ratings
    Customizable reports9.02 Ratings9.023 Ratings
    Customization
    Comparison of Customization features of CRM and Deals for Zendesk and Nimble
    Feature
    CRM and Deals for Zendesk
    9.0
    2 Ratings
    18% above category average
    Nimble
    8.6
    29 Ratings
    14% above category average
    Custom fields9.02 Ratings9.029 Ratings
    Custom objects9.02 Ratings8.322 Ratings
    Scripting environment9.02 Ratings8.518 Ratings
    API for custom integration9.02 Ratings8.820 Ratings
    Security
    Comparison of Security features of CRM and Deals for Zendesk and Nimble
    Feature
    CRM and Deals for Zendesk
    9.0
    2 Ratings
    8% above category average
    Nimble
    9.3
    26 Ratings
    11% above category average
    Single sign-on capability9.02 Ratings9.424 Ratings
    Role-based user permissions9.02 Ratings9.324 Ratings
    Social CRM
    Comparison of Social CRM features of CRM and Deals for Zendesk and Nimble
    Feature
    CRM and Deals for Zendesk
    9.0
    2 Ratings
    20% above category average
    Nimble
    8.4
    29 Ratings
    13% above category average
    Social data9.02 Ratings8.429 Ratings
    Social engagement9.02 Ratings8.429 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of CRM and Deals for Zendesk and Nimble
    Feature
    CRM and Deals for Zendesk
    9.0
    2 Ratings
    20% above category average
    Nimble
    8.8
    25 Ratings
    18% above category average
    Marketing automation9.02 Ratings8.725 Ratings
    Compensation management9.02 Ratings8.919 Ratings
    Platform
    Comparison of Platform features of CRM and Deals for Zendesk and Nimble
    Feature
    CRM and Deals for Zendesk
    9.0
    2 Ratings
    20% above category average
    Nimble
    8.3
    27 Ratings
    12% above category average
    Mobile access9.02 Ratings8.327 Ratings
    Best Alternatives
    CRM and Deals for ZendeskNimble
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CRM and Deals for ZendeskNimble
    Likelihood to Recommend
    9.5
    (2 ratings)
    8.5
    (33 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.3
    (2 ratings)
    Usability
    9.5
    (2 ratings)
    8.5
    (19 ratings)
    Support Rating
    -
    (0 ratings)
    9.8
    (19 ratings)
    User Testimonials
    CRM and Deals for ZendeskNimble
    Likelihood to Recommend
    GrowthDot
    It is well suited when the business needs to send out communication to customers and it is fast and convenient and easy to use. It is very easy to find open tickets that the business needs to attend to. CRM and Deals for Zendesk makes it easy for day to day business communication.
    Incentivized
    Read full review
    Nimble
    This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
    Incentivized
    Read full review
    Pros
    GrowthDot
    • Enhance customer interactions
    • Track Sales opportunities
    • Manage leads effectively
    Incentivized
    Read full review
    Nimble
    • Importing contacts in the CRM is very much consist of easy steps.
    • It allows me to create, edit and view contacts records anywhere from the web.
    • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
    • it is playing an excellent role in managing our all relations.
    Incentivized
    Read full review
    Cons
    GrowthDot
    • Customers should be able to rate tickets
    • A feature to add alternative email address
    • Add notification to manager when there is a ticket with bad rating
    Incentivized
    Read full review
    Nimble
    • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
    • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
    Incentivized
    Read full review
    Likelihood to Renew
    GrowthDot
    I would likely recommend the organization to renew my use of CRM and Deals for Zendesk because it is very user friendly; it's is easy to understand and its also makes its easy communicate with customers and to keep track of all the customer interactions. CRM and Deals for Zendesk is a great tool for communication because its also allows you to personalize interactions.
    Incentivized
    Read full review
    Nimble
    It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
    Read full review
    Usability
    GrowthDot
    I am giving CRM and Deals a rating of 9 because of the benefits it has given us in terms of how they supported our customer support operations. While there are improvements that are identified and need to be worked on, overall it was a great tool for us at customer support.
    Incentivized
    Read full review
    Nimble
    The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
    Incentivized
    Read full review
    Support Rating
    GrowthDot
    No answers on this topic
    Nimble
    It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
    Incentivized
    Read full review
    Alternatives Considered
    GrowthDot
    CRM and Deals for Zendesk have more features that can support various businesses compared to Assembled. Whilst Assembled is more suited for workforce management and forecasting, it lacks the features that are needed in addressing customer support requirements and integration, which CRM and Deals for Zendesk can definitely provide. I can say Deals and CRM are more advanced compared to Assembled.
    Incentivized
    Read full review
    Nimble
    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    Incentivized
    Read full review
    Return on Investment
    GrowthDot
    • Its positive impact is that you can create micros which saves the agents time
    • It easy to browse for tickets
    • It easy to add internal notes for other agents to have an understanding what has been done on that particular ticket
    Incentivized
    Read full review
    Nimble
    • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
    • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
    Incentivized
    Read full review
    ScreenShots