CRM and Deals for Zendesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CRM and Deals for Zendesk	Score 9.4 out of 10	N/A	N/A	$9 per month

Pricing

Editions & Modules

Basic: $9
per month

Offerings

Pricing Offerings
CRM and Deals for Zendesk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Features

CRM and Deals for Zendesk

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	CRM and Deals for Zendesk 9.2 Ratings 18% above category average
Customer data management / contact management	9.50 Ratings
Workflow management	9.50 Ratings
Territory management	9.00 Ratings
Opportunity management	9.50 Ratings
Integration with email client (e.g., Outlook or Gmail)	9.00 Ratings
Contract management	9.00 Ratings
Quote & order management	9.00 Ratings
Interaction tracking	9.00 Ratings
Channel / partner relationship management	9.00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	CRM and Deals for Zendesk 9.0 Ratings 18% above category average
Case management	9.00 Ratings
Call center management	9.00 Ratings
Help desk management	9.00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	CRM and Deals for Zendesk 9.5 Ratings 22% above category average
Lead management	9.50 Ratings
Email marketing	9.50 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	CRM and Deals for Zendesk 9.5 Ratings 22% above category average
Task management	9.50 Ratings
Billing and invoicing management	9.50 Ratings
Reporting	9.50 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	CRM and Deals for Zendesk 9.0 Ratings 17% above category average
Forecasting	9.00 Ratings
Pipeline visualization	9.00 Ratings
Customizable reports	9.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	CRM and Deals for Zendesk 9.0 Ratings 18% above category average
Custom fields	9.00 Ratings
Custom objects	9.00 Ratings
Scripting environment	9.00 Ratings
API for custom integration	9.00 Ratings

Security

Comparison of Security features of Product A and Product B
	CRM and Deals for Zendesk 9.0 Ratings 8% above category average
Single sign-on capability	9.00 Ratings
Role-based user permissions	9.00 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	CRM and Deals for Zendesk 9.0 Ratings 20% above category average
Marketing automation	9.00 Ratings
Compensation management	9.00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	CRM and Deals for Zendesk 9.0 Ratings 20% above category average
Mobile access	9.00 Ratings

Best Alternatives
	CRM and Deals for Zendesk
Small Businesses	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.7 out of 10
Enterprises	Creatio Score 9.7 out of 10
All Alternatives	View all alternatives

User Ratings
	CRM and Deals for Zendesk
Likelihood to Recommend	9.5 (0 ratings)
Likelihood to Renew	10.0 (0 ratings)
Usability	9.5 (0 ratings)

User Testimonials
	CRM and Deals for Zendesk
Likelihood to Recommend	CRM and Deals for Zendesk was well suited in streamlining customer support integration, managing our sales pipeline and collaboration with our other departments. The scenarios wherein Deals and CRM are less appropriate are high volume chat support, wherein these tools are not well equipped in handling such large volume of interactions especially during peak periods. Incentivized Verified User Anonymous Read full review
Pros	Provide open tickets for customer queries Helps the business create micros Send out messages to cuctomers Incentivized NZ Ntombifuthi Zimba Quality Assurance Agent Read full review
Cons	Expand customization capabilities to align with diverse business needs Multi-Language Support Simplified User Interface Incentivized Verified User Anonymous Read full review
Likelihood to Renew	I would likely recommend the organization to renew my use of CRM and Deals for Zendesk because it is very user friendly; it's is easy to understand and its also makes its easy communicate with customers and to keep track of all the customer interactions. CRM and Deals for Zendesk is a great tool for communication because its also allows you to personalize interactions. Incentivized NZ Ntombifuthi Zimba Quality Assurance Agent Read full review
Usability	I would rate CRM and Deals for Zendesk a 10 because it is very easy to use, it also easy to find open tickets and it makes communication very easy because you can create micros which saves the agents a lot of time. CRM and Deals for Zendesk make the day to day operations of the business very easy. Incentivized NZ Ntombifuthi Zimba Quality Assurance Agent Read full review
Alternatives Considered	CRM and Deals for Zendesk have more features that can support various businesses compared to Assembled. Whilst Assembled is more suited for workforce management and forecasting, it lacks the features that are needed in addressing customer support requirements and integration, which CRM and Deals for Zendesk can definitely provide. I can say Deals and CRM are more advanced compared to Assembled. Incentivized Verified User Anonymous Read full review
Return on Investment	Increased engagement on clients and stakeholders More sales opportunities due to effective lead generation and management Customer retention because of its support system Incentivized Verified User Anonymous Read full review
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