Criterion HCM vs. Zoho People

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Incentivized

Zoho People is well suited for organizations where they need a self service HR tool for tasks like attendance, leave management and time tracking. It is perfect for offices where employees like to work independently and benefit from easily accessing and managing their own HR records. But it is less suitable where internet is an issue or GPS is unavailable which makes the process of check-in/check-out frustrating.

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

Incentivized

• The time-tracking feature is really helpful, and it's great that you can use that feature from the app.
• We also use Zoho Recruit for applications, so Zoho People was a logical choice for managing HR information for our staff and members, and the two integrate really well together.

Incentivized

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

Incentivized

• Check in and GPS issues - The app sometimes struggles with location detection during check-in which delays logging in
• Limited offline access - Zoho People should have had an offline functionality making it difficult for employees to check in or log hours when internet connection is an issue
• Clunky user interface - I personally find the interface bit too cluttered which makes navigation difficult

We are changing to another payroll/HR vendor.

Incentivized

too many instances of errors, unable to access program/time sheets

Incentivized

I gave Zoho People this rating due to its overall usability as it provides a strong platform for essential HR tasks like leave management, time tracking and attendance making it a self service platform for employees to easily access and manage records independently and saving time but 3 points less due to its check-in/check-out issues when the GPS or internet is an issue. Also the interface feels cluttered.

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Incentivized

Because Zoho is perfect in all aspects.

Had to continually repeat our information. Kept getting us confused with another client.

Incentivized

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Incentivized

One of the innovative CRM software products on the market is Zoho People. Compared to Salesforce and SugarCRM, Zoho People comes up to their standards. Zoho People is an integrated suite of CRM tools that allows small businesses to work more efficiently. Zoho People is a better platform for managing HR and other human resource management. And it's a cost-effective solution for start-ups.

Incentivized

• does not impact our ROI

Incentivized

• Reduces the need for additional systems like time-tracking, excess excel spreadsheets and even HR training itself with their training resources.
• Streamlines assessment of data and categorizes leave, on-boarding and other data logically which decreases time spent searching and separating.
• Customization of forms and surveys is extremely useful and saves effort looking elsewhere for templates.

Incentivized