Criterion HCM vs. SAP Core HR and Payroll

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Incentivized

Overall it does a good job of getting done the bare necessities of what is needed. It is easy to navigate and things are well organized. I think there could be more functions added to make things more clear. The design could use some improvement to give it a more current look.

Incentivized

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

Incentivized

• Very accurate data and reporting of time - vacation, out of office, time exceptions.
• Personnel data and records are easily accessible.
• System down time is rarely an issue.

Incentivized

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

Incentivized

• The SAP HR unser interface is not intuitive and requires significant training and experience to master. A web-based, simple and intuitive UI will mitigate this issue.
• In general running reports and extracting information from SAP HR and Payroll is complex and time consuming. Since the reporting tools are limited and very basic, one ends up extracting raw data to be manipulated in standard tools like MS Excel.
• The standard SAP HR and Payroll system integration tools are inefficient and ineffective; very often they fail to transfer small amounts of data requiring constant verification and rework of data transfers.

Incentivized

We are changing to another payroll/HR vendor.

Incentivized

I live to mention this rating due the SAP core HR very user frndly and providing and multi HR module under single umbrella. there are multi reasons for this rating we have

too many instances of errors, unable to access program/time sheets

Incentivized

The application is highly available, easy to use, and very user-friendly.

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Incentivized

Even we have excellent team for SAP system who aways working good, whenever we needed for Support for SAP we got quick support for SAP as well

Had to continually repeat our information. Kept getting us confused with another client.

Incentivized

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Incentivized

We use SAP HR and Payroll because in our company it is the corporate mandate. However, based on our regional/business unit requirements and strategic plans other system would provide a better fit. However, just like in many large global corporations these type of decisions are made at the corporate level, many times giving priority to technology standardization instead of business priorities.

Incentivized

• does not impact our ROI

Incentivized

• SAP is a very intuitive platform to use.
• Saves money and time in record keeping.

Incentivized