Conversica provides lead management software for marketing, inside sales and sales groups.
$1,499
per installation
Rasa
Score 6.0 out of 10
Enterprise companies (1,001+ employees)
Rasa is a conversational AI platform from the company of the same name headquartered in San Francisco, enabling enterprises to build customer experiences. Rasa’s platform was built to create enterprise-grade virtual assistants, allowing personalized conversations with customers - at scale. Rasa’s conversational AI platform allows companies to build better customer experiences by lowering costs through automation, improving customer satisfaction, and providing a scalable way to gather customer…
$0
Pricing
Conversica
Rasa
Editions & Modules
Starter Edition
$1,499
per installation
Developer Edition
$0
Growth
starting at $35k
Enterprise
Contact Sales
Offerings
Pricing Offerings
Conversica
Rasa
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.
Conversica is a good platform for us when used post event. It takes the Inside sales work out of following up on cold or potentially non-responsive leads and still allows us to create touchpoints with the leads. It has also worked fairly well as a follow up for media downloads on our site to gain additional interest or segmentation variables.
I have been using the platform for over 3 years and I have noticed a very good evolution, in an attempt to reinvent themselves. The support team is amazing, always available to work out with us in achieving the best results. About the technology, the algorithms available in the platform suits most of the cases. Being language agnostic is a very positive point for us, because some big tech platforms have little support for PT-PT language.
Conversation paths are realistic and drive action from the recipient despite being AI-driven.
Easy interface for sales reps to find, engage and convert leads who respond to the AI.
Granular and customizable reporting tools built-in help us identify ROI and areas for improvement, and are easy to speak up to Executive level reporting.
We would love more options for conversation types. Our organization has so many different things that we offer, we sometimes don't find how what we are trying to offer would fit into a current conversation.
We would like to be able to customize the text on the templates a bit more so it was more relevant to our readers.
We would love for Conversica to remember conversations from each individual so that if they are engaged again in a future conversation it will already have a profile for that individual which will help to create a more personal touch and could assist with replying to certain requests themselves verse assigning a sales person to reply.
Rasa CALM flows and Rasa domain could be made fully independent of the Rasa training process and dynamically retrievable from e.g. a graph DB. This would make the chatbot more flexible.
Prompt templates, or at least paths could be referenced in Rasa config. Different policies in the Rasa config could then be configured without code change to use different prompt templates
LLM configuration should rather be part of the endpoints, than model configuration.
Rasa Studio could support all the functionality of Rasa Pro.
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
With the help of dedicated team - documentation and video resources it is relatively easier to build. We prioritized pro-code usage to begin with launch.
Our CSM is great and always willing to help us try new ideas. She's always aware of what's happening on our account and will point out anything abnormal. She's also constantly looking at ensuring that we're making the most of everything that Conversica has to offer. Even though they're out of my time zone, they accommodate it meaning that I don't have to work out of hours to get support.
Rasa support has been very responsive, trying to fix any reported issues ASAP. They've also listened to many requests for improvement. The Rasa features and changelog are well documented
It takes a minute to get set up, but once you're good it doesn't take a ton of effort. I'd say we took 4-6 weeks to get lists built, people trained, things installed and the rest of the setup. Not the easiest thing, but far from the hardest software that I've ever installed that sits in Salesforce.
Conversica outdoes the competition when it comes to auto drip campaigns - while two of the above products are mainly used for mass emailing, both Sendinblue and Velocify have automatic feature suites that simply do not have the customization and ease of use that makes Conversica such an outstanding product.
Glean - proprietary semantic search algorithms, no backend actions integration IBM Watsonx - complicated dialogue builder, poor separation of no-code and pro-code interfaces ELMOS (agent based) - all logic in code, no dialogue logic in no-code interface possible Rasa - transparent and simple sharing of objects between no-code and pro-code interfaces. Transparent LLM usage and restrictions. Simple backend integration via Rasa SDK
Increases the productivity of sales because they are spending their time working other leads.
Increase productivitiy of marketing because instead of running leads/customers through various marketing nurture campaigns etc, you can allow Conversica to do some of that work.
Increases the chances of surfacing opportunities in various low-level leads, lost opportunities and converting them to potential sales.
