Conversica vs. Google Assistant

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Conversica
Score 9.9 out of 10
Mid-Size Companies (51-1,000 employees)
Conversica provides lead management software for marketing, inside sales and sales groups.
$1,499
per installation
Google Assistant
Score 9.9 out of 10
N/A
Users can build custom conversational experiences using Google Assistant’s voice and visual APIs. Take users on journeys through a product, using Assistant’s natural language understanding (NLU) capabilities and developer tools.N/A
Pricing
ConversicaGoogle Assistant
Editions & Modules
Starter Edition
$1,499
per installation
No answers on this topic
Offerings
Pricing Offerings
ConversicaGoogle Assistant
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.
More Pricing Information
Community Pulse
ConversicaGoogle Assistant
Best Alternatives
ConversicaGoogle Assistant
Small Businesses
HubSpot Sales Hub
HubSpot Sales Hub
Score 8.5 out of 10
Fin by Intercom
Fin by Intercom
Score 8.5 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Outreach
Outreach
Score 8.5 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConversicaGoogle Assistant
Likelihood to Recommend
9.3
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
8.5
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
10.0
(0 ratings)
Support Rating
8.9
(0 ratings)
-
(0 ratings)
Implementation Rating
8.1
(0 ratings)
-
(0 ratings)
User Testimonials
ConversicaGoogle Assistant
Likelihood to Recommend
Conversica is a good platform for us when used post event. It takes the Inside sales work out of following up on cold or potentially non-responsive leads and still allows us to create touchpoints with the leads. It has also worked fairly well as a follow up for media downloads on our site to gain additional interest or segmentation variables.
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  1. For quick timing and scheduling calls - As I can just say, ok google, I want to have a call with {teammate's name} today, can you find a. time of 30mins for me sometime this week?
  2. Can you answer on the design pattern which Netflix uses for next video
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Pros
  • Conversation paths are realistic and drive action from the recipient despite being AI-driven.
  • Easy interface for sales reps to find, engage and convert leads who respond to the AI.
  • Granular and customizable reporting tools built-in help us identify ROI and areas for improvement, and are easy to speak up to Executive level reporting.
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  • To-do lists and task boards so I can work on it better, and can ask quickly on what I need to do.
  • Saves time and increases efficiency - I can ask and can answer relevant answers
  • Set-up meetings - quickly scheduling and checking for time which suits all people
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Cons
  • We would love more options for conversation types. Our organization has so many different things that we offer, we sometimes don't find how what we are trying to offer would fit into a current conversation.
  • We would like to be able to customize the text on the templates a bit more so it was more relevant to our readers.
  • We would love for Conversica to remember conversations from each individual so that if they are engaged again in a future conversation it will already have a profile for that individual which will help to create a more personal touch and could assist with replying to certain requests themselves verse assigning a sales person to reply.
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  • I think newer, complementary ideas are a bit sharper than Google Assistant especially in a Q&A environment or when seeking some depth to a subject. That enhancement is to be expected I feel. And Google Assistant is not so self limiting so I don't have a lot of improvement needs because I use this for what I've become accustomed to and for the ability overall.
  • It is always important to do your best around hectic places, in bad tower signal areas or even if trying to do something new while using Google Assistant. Have patience in the setting. It pays off.
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Likelihood to Renew
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
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No answers on this topic
Usability
Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
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I feel this can be adjusted and after some trial and error you sort of start knowing what will work and how. And I have to say the overall impact becomes personal and we are all different. I'm small scale and as I've said, it works.
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Support Rating
Our CSM is great and always willing to help us try new ideas. She's always aware of what's happening on our account and will point out anything abnormal. She's also constantly looking at ensuring that we're making the most of everything that Conversica has to offer. Even though they're out of my time zone, they accommodate it meaning that I don't have to work out of hours to get support.
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No answers on this topic
Implementation Rating
It takes a minute to get set up, but once you're good it doesn't take a ton of effort. I'd say we took 4-6 weeks to get lists built, people trained, things installed and the rest of the setup. Not the easiest thing, but far from the hardest software that I've ever installed that sits in Salesforce.
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Alternatives Considered
Conversica outdoes the competition when it comes to auto drip campaigns - while two of the above products are mainly used for mass emailing, both Sendinblue and Velocify have automatic feature suites that simply do not have the customization and ease of use that makes Conversica such an outstanding product.
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This is where I would go next. And I think in functionality Google Gemini has a place. Especially so in this Newer AI driven world. I don't have any full force desire or usage on Google Gemini at the present. It is mostly what has been passed on to me in indirect ways.
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Return on Investment
  • Increases the productivity of sales because they are spending their time working other leads.
  • Increase productivitiy of marketing because instead of running leads/customers through various marketing nurture campaigns etc, you can allow Conversica to do some of that work.
  • Increases the chances of surfacing opportunities in various low-level leads, lost opportunities and converting them to potential sales.
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  • I'm about strategy and clarity in my projects and flexibility to change, enhance and correct. I get what I need in this via Google Assistant.
  • When I need to get the word out or have a little extra done in real time I can easily use the feature via my voice commands while I'm doing something else simultaneously even in an environment where background noise and atmospheric clutter might be present. Clarity is pretty solid in my experience.
  • I like to use as little as possible when it comes to Bluetooth, smart enhancements and such and having Google Assistant interact with my connected items is rather smooth as well.
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ScreenShots

Conversica Screenshots

Screenshot of Dashboard showing an overview of important metrics, like response rates, hot leads and top-performing lead sources