ControlUp vs. Riverbed Aternity

ControlUp is great on seeing what an end user is doing in a Citrix session and can help figure out why a user might be having an issue. The console also offers a bunch of tools on the right click menu. Things from making registry changes on a remote machine to network tools like ping, nslookup and other troubleshooting tools

Incentivized

We are a services organization and we use Riverbed SteelCentral AppInternals with our customers. It has allowed us to expand the footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. Now, we have a new value proposition for our customer enhanced visibility, enhanced stability, and we can reduce our cost to them because our cost structure is reduced by using Riverbed SteelCentral AppInternals.

Incentivized

• Easy to find information when troubleshooting a problem
• Information is clearly presented
• Information is easy to arrange (sort, filter, drill down)
• Information provided is useful out of the box but can also be customized

• Root cause finding/remediation (it goes beyond analysis).
• Shows latency between applications and servers.
• Identifies long-running SQL queries, and puts the onus back on developers to clean up their SQL code.

Incentivized

• ControlUp has a quick and easy way to submit feature request but I with they had a public list of things being proposed that the community could vote on to show what is important to those of us that use the product.
• The console is very memory intensive. They are working on a web version but I am not sure how long it will be before they get all the same features in the new web console.

Incentivized

• We found the platform slightly costly for the return. Having tried multiple products this was the best of the lot.
• We did find a few applications where the diagnostic data wasn't overly insightful.

Incentivized

The support I give the highest rating because it is really amazing. Every time we triggered the tool support, we were very well served very quickly and efficiently. The problems were solved quickly and without stress. The staff helped us within minutes and had a lot of patience with us

Incentivized

In four years of using SysTrack I never once felt like I knew where to go in investigate a problem. ControlUp is much easier to use and provide great information.

The three tools mentioned above are great too. All deliver and fulfill their functionality well. But we chose Riverbed SteelCentral AppInternals because we received referrals from other friends who work at other major companies around the world and use this solution and have never had any problems. So for reliability we chose this one

Incentivized

• its licensing cost is a bit on high

Incentivized

• Helped us drive automation for the client
• Generation of detailed reports for monitoring activity performed
• Overall improvement in compliance and risk management for servers
• Drive operational efficiency across the project

Incentivized