ControlUp

ControlUp is great on seeing what an end user is doing in a Citrix session and can help figure out why a user might be having an issue. The console also offers a bunch of tools on the right click menu. Things from making registry changes on a remote machine to network tools like ping, nslookup and other troubleshooting tools

Incentivized

• Easy to find information when troubleshooting a problem
• Information is clearly presented
• Information is easy to arrange (sort, filter, drill down)
• Information provided is useful out of the box but can also be customized

• ControlUp has a quick and easy way to submit feature request but I with they had a public list of things being proposed that the community could vote on to show what is important to those of us that use the product.
• The console is very memory intensive. They are working on a web version but I am not sure how long it will be before they get all the same features in the new web console.

Incentivized

In four years of using SysTrack I never once felt like I knew where to go in investigate a problem. ControlUp is much easier to use and provide great information.

• its licensing cost is a bit on high

Incentivized