ControlUp vs. Nerdio

ControlUp is great on seeing what an end user is doing in a Citrix session and can help figure out why a user might be having an issue. The console also offers a bunch of tools on the right click menu. Things from making registry changes on a remote machine to network tools like ping, nslookup and other troubleshooting tools

Incentivized

Nerdio's well positioned in dynamic user count environments, for sure. Or where user's are brought on temporarily and new IT hardware purchase isn't cost effective. If you'd in an environment where frequent application updates are needed, Nerdio handles this with an image model. Less appropriate in predictable, basic computing environments.

• Easy to find information when troubleshooting a problem
• Information is clearly presented
• Information is easy to arrange (sort, filter, drill down)
• Information provided is useful out of the box but can also be customized

• They can link to your computer and help you with any issues immediately.
• Easy to talk to and reach.
• Reliable Service

Incentivized

• ControlUp has a quick and easy way to submit feature request but I with they had a public list of things being proposed that the community could vote on to show what is important to those of us that use the product.
• The console is very memory intensive. They are working on a web version but I am not sure how long it will be before they get all the same features in the new web console.

Incentivized

• My only complaint would be when we are adding new users and thinking/testing to make sure we've covered all our bases

Incentivized

Nerdio's UI, and technology are ever evolving, and becoming more useful as time progresses. There's a ton of video trainings to bring folks up to speed on our internal team. It's intuitive, and the links to the corresponding blades in Azure are super helpful. Most of the automated tasks return usable errors when failed, which is helpful

In four years of using SysTrack I never once felt like I knew where to go in investigate a problem. ControlUp is much easier to use and provide great information.

We moved to this solution when there was only a limited number of vendors offering this type of work environment... and after talking to colleagues who initially selected other vendors, they were happy to make the switch to AdarIT/Nerdio.

Incentivized

• its licensing cost is a bit on high

Incentivized

• We have far less problems and our employees are all much more productive (almost too productive!)
• It is a little expensive, so it will take us some time to see the savings.

Incentivized