TrustRadius

ContactSwing vs. Nuance Dragon Speech Recognition

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ContactSwing
Score 0.0 out of 10
N/A
ContactSwing is an AI Voice Agent that Makes and Answers Calls Like a Human. It is a 24/7 No-code AI Calling Solution for Sales, Operations, and Support. The smart AI calling system ensures no inquiry goes unanswered, capturing all inbound interest. The call assistant AI instantly responds to inquiries and sets up meetings. And the AI Phone Agent automates routine tasks like follow-ups, scheduling, or answering FAQs. With ContactSwing's AI Agents, users…
$25
per month per user
Dragon Speech Recognition
Score 9.0 out of 10
N/A
Nuance's Dragon Speech Recognition suite are applications for lawyers, medical practitioners, and other professionals, allowing them to dictate and record notes (according to the vendor) faster than typing, accurately.
$14.99
per month
Pricing
ContactSwingNuance Dragon Speech Recognition
Editions & Modules
Starter
$25
per month 50 Minutes
Individual
$200
per month 1000 Minutes
Team
$375
per month 2500 Minutes
Business
$750
per month 4500 Minutes
Enterprise
Custom
Dragon Anywhere
$14.99
per month
Dragon Professional Individual, v15
$500
per license
Dragon Legal Individual, v15
$500
per license
Dragon Professional Anywhere
Contact sales team
Dragon Legal Anywhere
Contact sales team
Dragon Law Enforcement
Contact sales team
Offerings
Pricing Offerings
ContactSwingDragon Speech Recognition
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUp to a 45% discount for annual pricing.—
More Pricing Information
Community Pulse
ContactSwingNuance Dragon Speech Recognition
Best Alternatives
ContactSwingNuance Dragon Speech Recognition
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 8.1 out of 10
RingCentral Contact Center
RingCentral Contact Center
Score 8.1 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.3 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.3 out of 10
Enterprises
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContactSwingNuance Dragon Speech Recognition
Likelihood to Recommend
-
(0 ratings)
9.0
(7 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(2 ratings)
User Testimonials
ContactSwingNuance Dragon Speech Recognition
Likelihood to Recommend
ContactSwing
No answers on this topic
Nuance
My job requires that I produce lengthy and detailed minutes of meetings and Nuance Dragon Speech Recognition is absolutely ideally suited for this purpose. Notably, meetings are recorded and it is extremely easy to playback the recording of meetings while dictating notes. This is a remarkable saving in time and effort in producing minutes that might otherwise take a few days. I cannot think of any scenario where it would be less appropriate to use Nuance Dragon Speech Recognition other than in a situation where it is not possible to dictate for whatever reason.
Verified User
Anonymous
Read full review
Pros
ContactSwing
No answers on this topic
Nuance
  • The main advantage is that it calibrates itself around your tone and accent.
  • Integration with many apps and operative system is good.
  • Integrating custom words and acronyms is very easy, so, over time, recognition becomes very precise and customized.
Verified User
Anonymous
Read full review
Cons
ContactSwing
No answers on this topic
Nuance
  • Word recognition can always improve.
  • Sometimes puts stray words or characters on the page if you forget to tell the microphone to go to sleep.
  • Adds non-spoken words for no reason if there is a delay in speaking.
Elliot Hicks | TrustRadius Reviewer
Elliot Hicks
President and owner
Read full review
Likelihood to Renew
ContactSwing
No answers on this topic
Nuance
  • Nuance Dragon Speech Recognition is not up to par with any of the other AI voice recognition technologies currently available
  • The software is also very buggy and crashes frequently
  • Punctuation also seems like an afterthought for Nuance Dragon Speech Recognition software--requiring the user to speak out each comma, period, etc.
Michael Craven | TrustRadius Reviewer
Michael Craven
Owner/President/CEO
Read full review
Usability
ContactSwing
No answers on this topic
Nuance
Once you learn the product, it is quite easy to use.
Elliot Hicks | TrustRadius Reviewer
Elliot Hicks
President and owner
Read full review
Support Rating
ContactSwing
No answers on this topic
Nuance
One of the worst companies in terms of customer service getting the download file because of a laptop upgrade took me months of work. No jokes.
Verified User
Anonymous
Read full review
Alternatives Considered
ContactSwing
No answers on this topic
Nuance
Other than the more recent speech recognition tools from Microsoft, Google, etc., I have always used Nuance Dragon Speech Recognition. I was introduced to AI technology on an appraisal assignment. During the engagement, I had an opportunity to learn about the technology, and when I researched speech recognition software, the best reviews were of Nuance Dragon Speech Recognition. I purchased Nuance Dragon Speech Recognition and have stayed with the product.
John Matthies | TrustRadius Reviewer
Read full review
Return on Investment
ContactSwing
No answers on this topic
Nuance
  • Nuance Dragon Speech Recognition has made it easier to dictate progress notes
  • Nuance Dragon Speech Recognition has made seeing patients more efficient
  • Nuance Dragon Speech Recognition was a little expensive for our smaller practice
LB
Lauren Benson
IT Director / Office Manager
Read full review
ScreenShots

ContactSwing Screenshots

Screenshot of Login ScreenScreenshot of Dashboard