ContactMonkey vs. Discord

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ContactMonkey
Score 6.0 out of 10
N/A
ContactMonkey tracks internal communications via email, and is a plugin for Outlook and Gmail. ContactMonkey gives users the following capabilities: - Track who opens emails, how many times, in what locations, and what email client or mobile device was used. - Track who clicked the hyperlinks in emails (link to LinkedIn profile, company website, proposal, etc.) - See Open Activities and Activity History - Log a Call, Create a Task and Add an Event - Create, Update or…N/A
Discord
Score 8.3 out of 10
N/A
Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.N/A
Pricing
ContactMonkeyDiscord
Editions & Modules
No answers on this topic
Discord Nitro
$0
Discord Nitro Classic
$0
Offerings
Pricing Offerings
ContactMonkeyDiscord
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ContactMonkeyDiscord
Features
ContactMonkeyDiscord
Project Management
Comparison of Project Management features of Product A and Product B
ContactMonkey
-
Ratings
Discord
8.2
Ratings
6% above category average
Task Management00 Ratings8.40 Ratings
Gantt Charts00 Ratings9.00 Ratings
Scheduling00 Ratings8.00 Ratings
Workflow Automation00 Ratings7.00 Ratings
Mobile Access00 Ratings9.20 Ratings
Search00 Ratings8.70 Ratings
Visual planning tools00 Ratings7.00 Ratings
Communication
Comparison of Communication features of Product A and Product B
ContactMonkey
-
Ratings
Discord
7.9
Ratings
0% below category average
Chat00 Ratings9.50 Ratings
Notifications00 Ratings9.20 Ratings
Discussions00 Ratings9.50 Ratings
Surveys00 Ratings8.00 Ratings
Internal knowledgebase00 Ratings9.10 Ratings
Integrates with GoToMeeting00 Ratings10.00 Ratings
Integrates with Gmail and Google Hangouts00 Ratings4.00 Ratings
Integrates with Outlook00 Ratings4.00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
ContactMonkey
-
Ratings
Discord
7.7
Ratings
2% below category average
Versioning00 Ratings6.80 Ratings
Video files00 Ratings7.20 Ratings
Audio files00 Ratings6.70 Ratings
Document collaboration00 Ratings6.50 Ratings
Access control00 Ratings8.20 Ratings
Advanced security features00 Ratings7.60 Ratings
Integrates with Google Drive00 Ratings10.00 Ratings
Device sync00 Ratings8.30 Ratings
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ContactMonkeyDiscord
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User Ratings
ContactMonkeyDiscord
Likelihood to Recommend
10.0
(0 ratings)
8.1
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
8.0
(0 ratings)
Support Rating
9.0
(0 ratings)
9.2
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
ContactMonkeyDiscord
Likelihood to Recommend
If you are a sales rep and want to know if your email has been opened without having to use receipts this is perfect. However, many people find this intrusive and inappropriate. I don't believe in this day and age there should be a moral outrage to track your emails but it happens. I particularly like it for Outlook 2016. I've tried Yesaware but found this better suited.
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Discord is completely suited for any tech server needs - and a million times better than Facebook. It's still lLess suited for non-tech but for sure it's getting better and with some support from Discord that could be fixed easily (just don't dumb-it down or take away features please). I have it open all day, on a separate monitor if I'm not using that one for something else. It'd be great - and maybe I've missed this - if there was a way to have an overview of messages posted in various channels. Despite using it for years now, I've never dug deeply into notifications, so maybe it's possible already. But it should be highly customisable - ie, put all messages from chosen slow servers in the feed, but only highlights from busy ones, and no messages from certain servers etc , so it remains manageable.
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Pros
  • Provides email open information
  • Identifies if an email has been shared and location the email was opened
  • Integrates nicely into HTML emails
  • Provides data regarding clicked links and most effective emails
  • Has a great search function
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  • One to many Communications to ensure that we can quickly get messages out when we have to.
  • Quick polling of questions and issues
  • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
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Cons
  • It could allow for more business cards uploads per month.
  • It should automatically sync business accounts when individual accounts are updates.
  • More tips and resources on how to develop a good contact list would be nice.
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  • Adding friends for DMing is a little confusing.
  • Joining new servers can have some roadblocks.
  • Notification setup can be difficult, some individuals were only notified if tagged.
  • Archiving a channel without losing everything.
  • Having to upload images before sharing instead of accessing everything in my own library.
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Likelihood to Renew
Easy to use
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No answers on this topic
Usability
Easy for all users.
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Because it is easy to use, its fun, it has everything you need to comunicate, voice, text, screen sharing, images, emojis, gifs, stickers, and even personalized ones. It also has comunication through integrations like games and music, that i think that brings people together. It is also great for keeping records of the conversations at work
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Support Rating
Easy to contact, quick follow-up/
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There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
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Implementation Rating
It is really easy to integrate with GMail, so just start from there
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No answers on this topic
Alternatives Considered
Contact Monkey was the best solution for Outlook 2016. While Yesaware is a good product with Microsoft 365 integration, I found it expensive and too feature rich for what I needed. If you are just trying to find something simple that does what you need well and cheap, this is the best solution on the market. It does have Salesforce integration but I just use the Salesforce product that is free and provides the same or more prospect info.
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The vast array of free features on Discord right out of the box makes it a stand-out in pricing from other chat platform options. Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers (such as Slack) or logins that are inconveniently tied to other products (like Microsoft). If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, such as is the case with Slack, Discord works great for this. If you feel seeing everything is too overwhelming or "busy", Discord may not be right for you. Discord is great for lean organizations or startup companies, but will likely not feel "professional enough" for larger, traditional "corporate" enterprises.
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Return on Investment
  • I've found companies that have shared my email and opened the email 20-60 times but never responded. It gave me an absolute understanding that this was a hot company
  • Sometimes knowing your email is being opened can be very frustrating if you cannot get a response. However, at least you know it was read and they are not interested.
  • My boss and fellow employee's don't like the fact that I know where they are located. It's somewhat divisive in that sense.
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  • Very feature dense on a free-level.
  • Easy to build a good sense of discourse and community.
  • Generally a more casual vibe than similar platforms.
  • Channels with a large number of users can be overly hectic to the point of diminishing returns.
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ScreenShots