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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise RMM

    Score7.2 out of 10
    N/AConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A

    Virima

    Score9.7 out of 10
    N/AVirima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will be ready to make informed decisions with fast-tracked insights.N/A
    Pricing
    ConnectWise RMMVirima
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ConnectWise RMMVirima
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ConnectWise RMMVirima
    IT Asset Management
    Comparison of IT Asset Management features of ConnectWise RMM and Virima
    Feature
    ConnectWise RMM
    -
    Ratings
    Virima
    9.5
    4 Ratings
    19% above category average
    Software and hardware inventory tracking00 Ratings9.74 Ratings
    License management00 Ratings9.74 Ratings
    Asset lifecycle monitoring00 Ratings9.44 Ratings
    Contract management00 Ratings9.44 Ratings
    Asset relationship management00 Ratings9.44 Ratings
    Best Alternatives
    ConnectWise RMMVirima
    Small Businesses
    Panda Systems Management
    Score9.8 out of 10
    No answers on this topic
    Medium-sized Companies
    N-able N-sight RMM
    Score8.7 out of 10
    KACE Asset Management Appliance
    Score7.4 out of 10
    Enterprises
    No answers on this topic
    Ivanti Neurons for ITAM
    Score6.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConnectWise RMMVirima
    Likelihood to Recommend
    7.3
    (7 ratings)
    9.7
    (4 ratings)
    User Testimonials
    ConnectWise RMMVirima
    Likelihood to Recommend
    ConnectWise
    ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
    Incentivized
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    Virima Technologies
    The reason why i would recommend Virima its because they offer most excellent SaaS solution which is bound to solve the most stringent IT assets and services management problems. Has a graphical representation for changes to provide better insights. Helps to monitor our network and enhance security highly. I love the support team they are very responsive and easy to reach at.
    Incentivized
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    Pros
    ConnectWise
    • Provides lightweight, easy to install software agent to deploy to client devices
    • Robust reporting, including hardware & installed software reports
    • Provides generally stable service for remote access to client devices
    Incentivized
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    Virima Technologies
    • Virima is outstanding in relation to information Technology asset tracking.
    • Great in in terms of company or organization contract management.
    • excellent in terms of license management.
    Incentivized
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    Cons
    ConnectWise
    • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
    • Setting up MAC users is not easy
    • resolving existing tickets in the portal - understanding the ConnectWise notes
    • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
    • Patch Management needs more improvement
    Incentivized
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    Virima Technologies
    • Offers a vivid service mapping feature that represents the full picture of how business services are supported and what is occurring at the application, computes, and network layer that could be impacting availability performance.
    • Application dependency mapping.
    • IT Assets Management.
    Incentivized
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    Alternatives Considered
    ConnectWise
    Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
    Incentivized
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    Virima Technologies
    Accessing and Managing Virima is easy. Great support team very responsive,but i would like to have more visibility into the product management space. Nevertheless its a considerable tool that does what it was deployed to do.
    Incentivized
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    Return on Investment
    ConnectWise
    • The product upgrades stay up to date with our business needs.
    • The product is an important part of our overall budget.
    • The product helps with the planning and success of our Department.
    Incentivized
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    Virima Technologies
    • Excellence in our company licensing management.
    • Outstanding in terms of Information Technology asset tracking.
    • Services mapping in the company.
    Incentivized
    Read full review
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