ConnectWise RMM

It is well suited for environments with a large number of users (think MSPs) that need remote access, and quickly getting to a client site is either not an option, or will greatly increase delays in support. It also works well to monitor client devices and make decisions based on the robust reporting offered (hardware, installed OS version, OS Patching, etc.). It is not very well suited for small environments or single businesses due to cost, and management required.

Incentivized

• Grouping/Reporting: static organization as well as dynamically and quickly getting inventory and other machine-based information
• Out-sourced teams do a good job of handling small things without much input as long as you are clear and concise.
• Patching is likely the best thing about their platform. Windows patch testing is actually performed in house and they make recommendations for you. Allowing you to push through patches if you know someone needs something. But this is a major task that very few if anyone else does.

Incentivized

• It runs heavy on the resources of the computer.
• Sometimes the Updates are a little behind.
• The message tab open up in the background.

Incentivized

ScreenConnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and never have had a reason to switch.

Incentivized

• Command package from ConnectWise fits mostly with our objectives for our clients in a day to day operations.
• BDR Package is a great platform to manage Disaster Recover options - Sometimes hard to understand the billing options and plans
• NOC services for the servers are the best. Support is on top of the server for anything needed.

Incentivized