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ConnectWise RMM vs. Tivoli Asset Management for IT (Discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise RMM

    Score7.1 out of 10
    N/AConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A

    Tivoli Asset Management for IT (Discontinued)

    Score8 out of 10
    N/AIBM's Tivoli Asset Management for IT reached end of life (EOL) in 2015.N/A
    Pricing
    ConnectWise RMMTivoli Asset Management for IT (Discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ConnectWise RMMTivoli Asset Management for IT (Discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    ConnectWise RMMTivoli Asset Management for IT (Discontinued)
    IT Asset Management
    Comparison of IT Asset Management features of ConnectWise RMM and Tivoli Asset Management for IT (Discontinued)
    Feature
    ConnectWise RMM
    -
    Ratings
    Tivoli Asset Management for IT (Discontinued)
    9.0
    1 Ratings
    14% above category average
    Software and hardware inventory tracking00 Ratings10.01 Ratings
    License management00 Ratings10.01 Ratings
    Asset lifecycle monitoring00 Ratings10.01 Ratings
    Contract management00 Ratings10.01 Ratings
    Asset relationship management00 Ratings5.01 Ratings
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    ConnectWise RMMTivoli Asset Management for IT (Discontinued)
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    User Ratings
    ConnectWise RMMTivoli Asset Management for IT (Discontinued)
    Likelihood to Recommend
    7.3
    (7 ratings)
    8.0
    (1 ratings)
    User Testimonials
    ConnectWise RMMTivoli Asset Management for IT (Discontinued)
    Likelihood to Recommend
    ConnectWise
    ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
    Incentivized
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    Discontinued Products
    Tivoli Asset Management for IT can be used very well in a big datacenter to easily manage assets. For linear assets there are other Tivoli Asset Manager products available such as for transportation domain, oil and gas. For a small scale industry, Tivoli Asset management solution is not a big help.
    Incentivized
    Read full review
    Pros
    ConnectWise
    • Provides lightweight, easy to install software agent to deploy to client devices
    • Robust reporting, including hardware & installed software reports
    • Provides generally stable service for remote access to client devices
    Incentivized
    Read full review
    Discontinued Products
    • The first and foremost is Tivoli Asset Management has a rich set of software catalogs available in the market. On top of it IBM, publishes the latest and greatest often to add/include in the catalog bucket.
    • Easy to integrate with any asset management solution.
    • Can take benefit of all asset module solutions such as procurement, invoicing, PO, receivables, asset lifecyle, vendor and contract management using Tivoli Asset Management.
    Incentivized
    Read full review
    Cons
    ConnectWise
    • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
    • Setting up MAC users is not easy
    • resolving existing tickets in the portal - understanding the ConnectWise notes
    • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
    • Patch Management needs more improvement
    Incentivized
    Read full review
    Discontinued Products
    • Software bundling can be handled in a better way
    • Should eliminate rotating/non-rotating items concepts or should have an easy way to receive assets
    • Asset Topology can be introduced to see the dependencies between related assets
    Incentivized
    Read full review
    Alternatives Considered
    ConnectWise
    Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
    Incentivized
    Read full review
    Discontinued Products
    Tivoli Asset Management is comparatively cheap and easy to implement with a rich set of complementing modules. It can also be integrated easily with other asset management solutions and act as a single source of truth for other PMP processes
    Incentivized
    Read full review
    Return on Investment
    ConnectWise
    • The product upgrades stay up to date with our business needs.
    • The product is an important part of our overall budget.
    • The product helps with the planning and success of our Department.
    Incentivized
    Read full review
    Discontinued Products
    • By tracking software assets, we are able to easily manage the license compliance
    • By getting the over/under allocation metrics we are able to get full control on asset procurement
    • Recycle/Reuse asset procedures made simple
    Incentivized
    Read full review
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