ConnectWise RMM vs. NetApp Cloud Insights

ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.

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For example, we had an application slowdown. It looked like the slowdown was storage. However, it was a malformed SQL query that no one realized was pulling data from the storage location that also housed the application. Cloud Insights saved us hours of downtime and frustration. Cloud Insights pinpointed which system was hogging resources. What makes Cloud Insights special is the way it looks at the data collected from the data sources. The insights it provides into the flow of data; sheds new light on how things work in your environment.

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• Provides lightweight, easy to install software agent to deploy to client devices
• Robust reporting, including hardware & installed software reports
• Provides generally stable service for remote access to client devices

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• The visibility and usage optimization are the most valuable features.
• Ease to use for basic functionality.
• It is good for giving an overview of the systems and for tracking long-term trends. It is handy for root cause analysis.

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• We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
• Setting up MAC users is not easy
• resolving existing tickets in the portal - understanding the ConnectWise notes
• Account Management - Since ConnectWise took over, we have no idea who our account management team is.
• Patch Management needs more improvement

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• Need to add more cloud resources for optimization, as many are still not compatible
• Data retention time is limited.
• Premium subscription is costly.

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I have been extremely happy with its usability. You can take thins as they are out of the box and it is useful. You can carry it as far as you want to go and every step you take improves your ROI.

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1. It's very easy to contact the customer support service, and they seem to be very happy to help at any time.
2. Timeliness of the support's response. Support is very active when responding to the customer's complaint or queries.
3. Technical support always provided the solutions to the problems encountered.
4. Overall customer support quality is good.

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Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...

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For a while, we were using Zabbix to monitor our Kubernetes applications and microservices on our infrastructure in more than one public cloud platform. Cloud Insights has much better visualized dashboards. In addition, despite such a large number of quality features, it's still priced competitively.

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Independently Invited by TrustRadius

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Once you install the acquisition unit and start collecting data, you can immediately begin using it. It is very self-explanatory and helpful. I could have used Cloud Insights without working with the NetApp Cloud Insights support team. I am glad I engaged them though. They helped me carry Cloud Insights to a new level and it fast-tracked the process that would have taken me time to complete.

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• The product upgrades stay up to date with our business needs.
• The product is an important part of our overall budget.
• The product helps with the planning and success of our Department.

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• Performance and security have improved
• Cloud Secure lets you get real-time alerts on any security breach, like a ransomware attack or something similar
• You can easily notice if something weird is happening on the cloud and later prevent that

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info