ConnectWise RMM vs. Level

ConnectWise RMM

28 Reviews and Ratings

Level

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ConnectWise RMM	Score7.1 out of 10	N/A	ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…	N/A
Level	Score7.3 out of 10	Mid-Size Companies (51-1,000 employees)	Level is a remote monitoring and management (RMM) solution that gives users secure access to devices located anywhere in the world through a browser. With a one-line command, the user can access up-to-date information on endpoints, or control them with Level's low-latency remote access. Designed with security in mind, Level uses fully encrypted peer-to-peer (P2P) connections with devices, meaning no third-party exists between users and hardware. The vendor states that with it, teams can create…	N/A

Pricing

ConnectWise RMM

Level

No answers on this topic

No answers on this topic

Pricing Offerings
ConnectWise RMM	Level
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	ConnectWise RMM	Level
Small Businesses	Panda Systems Management Score9.8 out of 10	Panda Systems Management Score9.8 out of 10
Medium-sized Companies	N-able N-sight RMM Score8.7 out of 10	N-able N-sight RMM Score8.7 out of 10
Enterprises	No answers on this topic	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ConnectWise RMM	Level
Likelihood to Recommend	7.3 (7 ratings)	- (0 ratings)

User Testimonials
	ConnectWise RMM	Level
Likelihood to Recommend	ConnectWise ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells. Incentivized John Besedic Owner Read full review	LEVEL No answers on this topic
Pros	ConnectWise Provides lightweight, easy to install software agent to deploy to client devices Robust reporting, including hardware & installed software reports Provides generally stable service for remote access to client devices Incentivized Verified User Read full review	LEVEL No answers on this topic
Cons	ConnectWise We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs Setting up MAC users is not easy resolving existing tickets in the portal - understanding the ConnectWise notes Account Management - Since ConnectWise took over, we have no idea who our account management team is. Patch Management needs more improvement Incentivized Mike Smith IT Director Read full review	LEVEL No answers on this topic
Alternatives Considered	ConnectWise Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled... Incentivized Verified User Read full review	LEVEL No answers on this topic
Return on Investment	ConnectWise The product upgrades stay up to date with our business needs. The product is an important part of our overall budget. The product helps with the planning and success of our Department. Incentivized Verified User Read full review	LEVEL No answers on this topic
ScreenShots