ConnectAndSell vs. MiVoice Office Application Suite (Mitel Application Suite)

ConnectAndSell is incredibly helpful when it comes to getting people on the phone. In the world of sales, dials and connects are king and connect and sell works great to hit these two points. The ability to create lists is great, however, I would like to see more customizable options available for end-users to play around with.

Incentivized

Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped.

Incentivized

• The amazing piece is that you can leave a voicemail with each of those calls and really only need to focus in on the calls that patch through.
• One thing that has been absolutely amazing about Connect and Sell is the amount of call volume you can get in a single day. We used to start out by having 40 calls a day to now exceeding 200 calls going out.
• It's been a product that we weren't sure of the business impact but we've already seen results from producing more conversations and being able to follow up with greater ease.

Incentivized

• Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
• Transcribing voicemails and forwarding the transcription to the user's email
• Ability to configure scheduled holidays and company events into the automated answering service workflow

Incentivized

• ConnectAndSell sounds way too robotic when the prospect answers the phone
• The implementation team is terrible. Donny was a horrible leader and did a terrible job of getting us going
• They have way too many bugs they need to fix at this point

Incentivized

• Mitel Connect Client at times does not sync to Outlook in a timely fashion.
• Added features such as share screen and file attachments would be helpful.

Incentivized

For the right reps who are good at talking to prospects who aren't expecting their call, this is a no brainer.

I have had a few support calls with their people. They are totally reachable and helpful, sharing screens, controlling my screen, showing why things happened, not just correcting it. If you have an issue with the software, let them help. They are there for you, and they are friendly, accessible, and happy to do their job.

Incentivized

Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

Incentivized

Lightning has a better success rate for connecting (in terms of it takes less time to connect using Lightning) but Lightning was definitely using shadier connecting tactics and also required the user to be focused intently when it connected you with a prospect. When using lightning, you needed to immediately speak and know your talking points while ConnectAndSell gives you better time to prepare.

Incentivized

Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us.

Incentivized

• It is a little expensive.
• It does require management to keep lead lists lean and workable.
• It is tough to keep sales people motivated on it.
• It can feel overwhelming.

Incentivized

• This provides the business with a way to manage phones and calls with screening capabilities.
• The reporting system has helped with looking into certain situations and why things were or weren't done.

Incentivized