BenefitWallet vs. Employee Navigator

While the user interface is relatively easy to use and offers nice functionality, from out experience, we had an issue that their fraud security was weak. One of our cards was somehow used out of state, at a pharmacy that it had never been used at before, with 3 transactions for exactly $100 each every day. One would think that some type of software AI would have flagged that as suspicious activity, but no. It was caught when the member tried to use the card and it was declined, and the last $100 transaction was processing, draining the account to zero. We called customer service, and they said paperwork was coming out - one document for each transaction, which was a huge amount of paperwork - via next day air to file the fraud claims. They were also supposed to put a freeze on the account immediately. After a week, NO paperwork had arrived, and when I called in to track it down I also found that the CSR had NOT shut the account down and the fraudsters were attempting further withdrawals of transactions for

Incentivized

Employee Navigator is well suited to introduce the beginning of an HRIS to the organisation. There are excellent features for management to keep track of employee numbers and assets. Employee Navigator is not so well suited as an employee hub. I think the next step here would be to evolve into a directory service that users can use to look up their coworkers' strengths and other work-related attributes.

Incentivized

• Open Enrollment: It is easy to set up and a smooth process for the employees.
• Benefits Management: We used it to manage overall benefits, which helped a lot with billing and reconciling.
• ACA Compliance: We use it to track our lookback period as well as to file at year-end.

Incentivized

• We are relatively new users of Employee Navigator but so far haven't really run into anything that has been an issue.

Incentivized

So far, we have had very little reason to call in to Employee Navigator support. Our team who works with them have found it easy and simple to work with them when needed. They aren't able to work on much or divulge how the system works internally, nor what's on the roadmap, but it is still helpful to have timely confirmation.

Incentivized

BenefitWallet was recommended to us by our Health Insurance Broker, so we did not explore other options. However, BenefitWallet is nice in that you don't need to keep receipts and transactions are generally accepted and not declined as happens with other providers.

Incentivized

[Employee Navigator] knocks them out of the park and honestly isn't even in the same category as far as what it offers. In comparison Navigator is Windows 10 and Beacon is still on a dot matrix system.

Incentivized

• Very positive impact on the employees -- open enrollment is a breeze! No more paper, and the dependent information is already there, they just have to make updates.
• From the employer side, you can print off the changes and key them into payroll -- everything is in one place, and so easy to use.
• The CFO is happy with the no cost, and less downtime with people asking about benefits.

Incentivized