Condo Control is a property management software designed for property manager and board members. The vendor states that when property managers & residents are more in sync, everybody wins. Their property management software is designed to connect property managers with what
they need - the data, tools, information, and inspiration - to work smarter and
more efficiently. Some of its features include Announcement, Work Order Management, Maintenance Tracking, Violation Tracking, E-Voting, and…
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OneSite Leasing and Rents
Score 8.0 out of 10
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RealPage, headquartered in Richardson, offers OneSite Leasing and Rents, the company's end-to-end property management solution which is fully customizable with a suite of modules available supporting accounting and budgeting, facilities management, document management, employee LMS, and other features.
It is well suited to a user community that is computer savvy. It is great for posting service requests because they can be done from a smartphone while walking through the building. Classified ads are helpful in allowing residents to rent parking spots or sell goods. The Survey feature is helpful for measuring the pulse of the community on different issues.
Mixed projects are difficult to set up and operate using OneSite. It is best suited for properties that do not have a mix of type of financing used (market, LIHTC, HOME, etc).
We had a need to add ongoing repetetive calendar bookings for amenities for various clubs and groups. CCC quickly designed and implemented the changes we required to satisfy around 20 different clubs and groups for booking many events and amenities.
This software provides one location to record all pertinent data for our condo. There are too many components here to mention them all.
Some examples Include: building design drawings.
Owner posted data from pets to parking details.
Instant building wide communication.
Access to rules, regulations, and procedures for all residents.
Access to forms to submit to the board for various approvals.
Condo Control Central has been very flexible and accomodating and developing whatever changes we have requested.
The home screen is not very modern. There are graphs and silly things on there.
Emailing the help desk doesn't seem to work....an electronic response comes in but not an answer. If you call, you get a live agent immediately though.
Limited accessibility - Various functions are only available through Internet Explorer.
Reporting errors - Lately OneSite has experienced several errors within their reporting that have taken a decent amount of time to where it is affected business operations.
Customer service - OneSite's general customer service line could use some overall improvement in the process it takes to resolve routine issues.
I have had to contact CCC on a number of occasions and each time I was pleasantly surprised by their quick response and helpful information. They are always willing to help and make sure their clients are happy with information provided to them.
The support could use several improvements overall. Often times the agents you are speaking to go through a really slow and tedious troubleshooting process and when you attempt to explain what you've already tried, they still insist you begin at the beginning. The support you get doesn't always match the problem you are trying to solve and they have no online chat option available which is difficult when trying to resolve an issue and not having the time to spend on hold on the phone.
I have only ever used a company made software and Yardi (for a short time). So I'm not too familiar with other software applications. However, in my experience, they all seem to operate very similarly. Most of the reporting and basic functions need to be universal for daily operations. Outside of that, I feel each has an equal amount of pros and cons to their software.
The software is extremely useful, once a residents is added to the system they receive an automatic welcome email with instructions on how to log in and the benefits of using the software to communicate with management and concierge.
It is easy to download the contact information to print labels when doing a mail out.
