Comcast Business VOIP (VoiceEdge) vs. Intermedia Unite

Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.

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If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.

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• Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
• You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
• The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.

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• No contracts
• Scale up or down very quickly
• Easy to deploy - no hardware required.

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• Not a fan of the poly phones
• I feel if the phones were set up better when installed it would have saved a lot of headache.

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• The price is on the higher end
• Normal issues for VoIP - if users have low bandwidth, high jitter or latency

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The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.

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Very helpful and quick

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Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.

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I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.

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[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.

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• In my experience, you have to pay to get out of contract.
• In my opinion, it's a total waste of time and money.

• During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
• Support and ease of deployment has been a huge ROI for [Intermedia] Unite.

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