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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Comcast Business VOIP (VoiceEdge)

    Score5.2 out of 10
    N/AComcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.N/A
    Pricing
    Comcast Business VOIP (VoiceEdge)
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Comcast Business VOIP (VoiceEdge)
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Comcast Business VOIP (VoiceEdge)
    Considered Both Products
    Comcast Business
    Chose Comcast Business VOIP (VoiceEdge)
    The system stacks up well against the previous voip company. Features are there, admin dashboard has a lot of features. I think a better onboarding with the configuration would truly make a huge difference with frustrations.
    Incentivized
    Chose Comcast Business VOIP (VoiceEdge)
    Comcast Business VOIP has a robust number of features and a well-focused UI. If you are already a prolific Comcast user the system works well and integrates well. Many of the other systems we tried - Vonage, Google Voice, etc. - were not as robust and difficult to set up in …
    Incentivized
    Chose Comcast Business VOIP (VoiceEdge)
    I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for …
    Incentivized
    Chose Comcast Business VOIP (VoiceEdge)
    We've used Allworx phone systems onsite. They are the most expensive option when it comes to VOIP. We noticed that we paid for equipment over service with them. Service was great - and pennies on the dollar of what Comcast charges. But the equipment costs thousands of dollars. …
    Incentivized
    Chose Comcast Business VOIP (VoiceEdge)
    It is competitive with other services like Ooma Office and offers more robust call screening features than Ooma. We have an Ooma Office line that consistently frustrates us because it lacks key features we would really find useful and seemingly stops working for reasons we have …
    Incentivized
    Chose Comcast Business VOIP (VoiceEdge)
    Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
    Incentivized
    Key User Insights
    Would buy again
    40%
    Would buy again
    2 Answers
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    60%
    Lived up to sales and marketing promises
    3 Answers
    Implementation went as expected
    80%
    Implementation went as expected
    4 Answers
    Features
    Comcast Business VOIP (VoiceEdge)
    Cloud PBX
    Comparison of Cloud PBX features of Comcast Business VOIP (VoiceEdge)
    Feature
    Comcast Business VOIP (VoiceEdge)
    7.7
    7 Ratings
    3% below category average
    Hosted PBX5.74 Ratings
    Multi-level Interactive Voice Response (IVR)7.04 Ratings
    User templates9.05 Ratings
    Call reports9.06 Ratings
    Directory of employee names8.07 Ratings
    Call Management
    Comparison of Call Management features of Comcast Business VOIP (VoiceEdge)
    Feature
    Comcast Business VOIP (VoiceEdge)
    8.5
    7 Ratings
    2% above category average
    Answering rules9.97 Ratings
    Call recording4.95 Ratings
    Call park9.96 Ratings
    Call screening7.97 Ratings
    Message alerts9.97 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Comcast Business VOIP (VoiceEdge)
    Feature
    Comcast Business VOIP (VoiceEdge)
    9.0
    3 Ratings
    12% above category average
    Video conferencing9.02 Ratings
    Audio conferencing9.03 Ratings
    Video screen sharing9.01 Ratings
    Instant messaging9.02 Ratings
    Mobile apps
    Comparison of Mobile apps features of Comcast Business VOIP (VoiceEdge)
    Feature
    Comcast Business VOIP (VoiceEdge)
    6.1
    7 Ratings
    26% below category average
    Mobile app for iOS3.25 Ratings
    Mobile app for Android8.95 Ratings
    Best Alternatives
    Comcast Business VOIP (VoiceEdge)
    Small Businesses
    Zoom Phone
    Score9 out of 10
    Medium-sized Companies
    Cisco Unified Communications Manager (Call Manager)
    Score8.6 out of 10
    Enterprises
    Google Voice
    Score7.8 out of 10
    All AlternativesView all alternatives
    User Ratings
    Comcast Business VOIP (VoiceEdge)
    Likelihood to Recommend
    7.9
    (7 ratings)
    Support Rating
    8.0
    (1 ratings)
    User Testimonials
    Comcast Business VOIP (VoiceEdge)
    Likelihood to Recommend
    Comcast Business
    Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
    Incentivized
    Read full review
    Pros
    Comcast Business
    • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
    • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
    • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
    Incentivized
    Read full review
    Cons
    Comcast Business
    • Not a fan of the poly phones
    • I feel if the phones were set up better when installed it would have saved a lot of headache.
    Incentivized
    Read full review
    Support Rating
    Comcast Business
    Very helpful and quick
    Incentivized
    Read full review
    Alternatives Considered
    Comcast Business
    I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
    Incentivized
    Read full review
    Return on Investment
    Comcast Business
    • In my experience, you have to pay to get out of contract.
    • In my opinion, it's a total waste of time and money.
    Read full review
    ScreenShots