Cogito vs. Eleveo

Cogito

Eleveo

26 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cogito	N/A	N/A	Cogito headquartered in Boston provides human aware technology to help contact center professionals elevate their performance. Cogito’s contact center AI analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.	N/A
Eleveo	Score10 out of 10	N/A	Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.	N/A

Pricing

Cogito

Eleveo

No answers on this topic

No answers on this topic

Pricing Offerings
Cogito	Eleveo
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Cogito	Eleveo
Considered Both Products	Cogito Corporation No answer on this topic	Eleveo (formerly ZOOM International) No answer on this topic
	Would buy again
	No answers on this topic	100% Would buy again 6 Answers
	Delivers good value for the price
	No answers on this topic	100% Delivers good value for the price 6 Answers
	Happy with the feature set
	No answers on this topic	100% Happy with the feature set 6 Answers
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Cogito	Eleveo
Likelihood to Recommend	- (0 ratings)	8.4 (7 ratings)
Support Rating	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Cogito	Eleveo
Likelihood to Recommend	Cogito Corporation No answers on this topic	Eleveo (formerly ZOOM International) Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve. Incentivized Bailey Testerman Communications Director Read full review
Pros	Cogito Corporation No answers on this topic	Eleveo (formerly ZOOM International) Screen share software from other programs for others. Volume control where I can share videos without the consequences of breaking audio or bad buffering. A great camera where I can show myself and others without any evidence of bad camera or statics. Incentivized Miracle Achebe Student Office Assistant Read full review
Cons	Cogito Corporation No answers on this topic	Eleveo (formerly ZOOM International) The user to manipulate the tool has to full pass through training. Support availability is low. Complex project handling is also slow. Incentivized Hannah Caleb Quality Engineer Read full review
Support Rating	Cogito Corporation No answers on this topic	Eleveo (formerly ZOOM International) No answers on this topic
Alternatives Considered	Cogito Corporation No answers on this topic	Eleveo (formerly ZOOM International) No answers on this topic
Return on Investment	Cogito Corporation No answers on this topic	Eleveo (formerly ZOOM International) Staff feels more equipped to handle calls well. Follow up after calls have been more successful. Benchmarking process improvements is easier. Incentivized Bailey Testerman Communications Director Read full review
ScreenShots