CM Conversational AI Cloud vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CM Conversational AI Cloud
Score 0.0 out of 10
N/A
CM.com aims to enable users to offer modern automated service on every channel available with their chatbot service, DigitalCX, an enterprise-ready, Chatbot Service that supports customer experience with a code-free conversation platform. A conversation platform, DigitalCX is designed to help increase customer satisfaction, decrease call volume, improve conversion rates and gain a wealth of customer insights.N/A
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
CM Conversational AI CloudYellow.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CM Conversational AI CloudYellow.ai
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsContact vendor for pricing information.
More Pricing Information
User Ratings
CM Conversational AI CloudYellow.ai
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
CM Conversational AI CloudYellow.ai
Likelihood to Recommend
CM.com
No answers on this topic
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
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Pros
CM.com
No answers on this topic
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
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Cons
CM.com
No answers on this topic
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
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Alternatives Considered
CM.com
No answers on this topic
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
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Return on Investment
CM.com
No answers on this topic
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
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ScreenShots