Cloudways vs. Rackspace Managed Hosting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloudways
Score 9.9 out of 10
N/A
Cloudways, by DigitalOcean, offers a range of managed hosting solutions, including managed Wordpress, Drupal, Joomla, Magento, and others, with a choice of infrastructure providers and media delivery via CloudwaysVPN, and CloudwaysBot notification system.
$10
per month
Rackspace Managed Hosting
Score 1.0 out of 10
N/A
Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.
$23
per month
Pricing
CloudwaysRackspace Managed Hosting
Editions & Modules
Starting Price
$10.00
per month
Maximum Price
$274.33
per month
Linux
$23.00
per month
Windows
$75.00
per month
Windows + SQL
$128.00
per month
Offerings
Pricing Offerings
CloudwaysRackspace Managed Hosting
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$25 per applicationNo setup fee
Additional DetailsCloudways offers 1 free migration to all customers. For any further migration needs the customer can use our free WordPress migration plugin and do it themselves. Or they can request paid migration services for any PHP based application, which start at $25 per application.
More Pricing Information
Community Pulse
CloudwaysRackspace Managed Hosting
Best Alternatives
CloudwaysRackspace Managed Hosting
Small Businesses
Flywheel
Flywheel
Score 9.9 out of 10
Flywheel
Flywheel
Score 9.9 out of 10
Medium-sized Companies
WP Engine
WP Engine
Score 8.9 out of 10
WP Engine
WP Engine
Score 8.9 out of 10
Enterprises
Pantheon
Pantheon
Score 8.6 out of 10
Pantheon
Pantheon
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudwaysRackspace Managed Hosting
Likelihood to Recommend
10.0
(0 ratings)
1.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
2.2
(0 ratings)
Usability
9.0
(0 ratings)
5.0
(0 ratings)
Support Rating
9.7
(0 ratings)
1.0
(0 ratings)
User Testimonials
CloudwaysRackspace Managed Hosting
Likelihood to Recommend
Cloudways has been a great fit for our organization and has allowed us to host as many sites as we need and scale those websites. We have a paid service plan and their team of support agents is the best that I have ever worked with. They have helped us through numerous scenarios over the years and are always there 24/7/365. From simple questions to the most complex hat we could come up with they are always willing to roll up their sleeves and see issues through to completion.
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I would choose zero, but it's not an option. In my opinion, STAY away from this company. Problems can occur, but responsiveness should occur when problems do. In my experience, I've been on hold for more than 9 hours, waiting for promised callbacks for more than 30 hours, and don't have any hope for a near-term resolution.
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Pros
  • Automatic Daily One Click Restore Backups
  • Integrated CDN
  • Easy & Intuitive Alternate Interface to cPanel and WHM
  • Very Affordable for High Specs
  • 24/7 Customer Support is Extremely Helpful
  • Serve & Application Management is a Breeze
  • Choose from Multiple Server Locations
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  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
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Cons
  • Their free alternative to WP Rocket could be made more user-friendly and easier to understand
  • Create a function to automatically report heavy usage to specific email IDs
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  • Pricing is competitive, but other providers do beat them out with some of their pricing "features".
  • The Cloud Files offering is relatively slow and wasn't usable for us.
  • The automated backup feature that is offered for the Cloud Servers is pretty limited and wasn't usable for us.
  • There are 2-3 different web management panels, with different logins. It's hard to keep track of which one is which, and can be frustrating/confusing when trying to log in to your panel and choosing the wrong one.
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Likelihood to Renew
No answers on this topic
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
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Usability
They are constantly improving their dashboards and interface to make it easier to use and find the things that we use the most. It's a lot of features to pack in to one UI and they have done a great job of making it user friendly. Their layout is intuitive and easy to learn and is extremely granular. We are able to control every aspect of our websites and applications from an individual level from scaling, to cache, to DNS, security, WAF, and everything in between.
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The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
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Support Rating
Technical support is just 2-3 clicks away and the Cloudways homepage and the operators are available almost 24/7. They also are able to answer any kind of question related to their services, whether economical or technical. I sometimes made mistakes while using their services and they have been keen to help me, and fixed my problems really fast.
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In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
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Alternatives Considered
VPS and dedicated hosting are costly, Therefore cloud hosting provides a cheaper way to own a powerful server, and IP is dedicated as well. Cloudways was the decision because:
1) Easy to set up without any linux commands we can set up the server
2) Live chat for technical help. (Excellent agents, they helped out of the scope issues too)
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Rackspace is a premier IaaS company with vast resources and an excellent reputation for reliability and support. We have used AWS and Rackspace extensively over the last 10 years, while trying other providers for smaller, less mission critical, requirements. Rackspace has been solid throughout that time, experiencing very little unplanned downtime. During their planned maintenance windows, they were incredibly responsive and helpful in coming up with solutions to deal with the scheduled downtime so as to minimize, or eliminate, the downtime experienced by our customers. We originally started working with Rackspace due to a major outage in the AWS platform, which opened our eyes to needing to diversify where our servers are located so as to reduce the risk on a single point of failure with any single provider. Compared to Linode and Digital Ocean, specifically, Rackspace's offering is much more robust. While those other companies do have a good offering, they did not provide cloud servers with enough resources for our needs (MySQL databases with fast solid state disks, and large amounts of memory available). We did host many machines with Joyent for a time, however, they were very focused on the SuSe operating system, which we wanted to move away from due to it's waning community support and relatively esoteric package management system. Ultimately, Amazon and Rackspace were our two providers for hosting our infrastructure, consisting of several (4-10) application servers, database servers (typically 1 MySQL master with multiple slaves for reporting, backups, and failover), and micro-service host machines.
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Return on Investment
  • It simplified our systems, it's Cloudways + mainwp for maintenance and hosting now.
  • It allowed us to save on server maintenance work costs.
  • The email is easy to spin up around it if someone doesn't want google workspace.
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  • We've found it helpful to host our own web sites on their cloud servers, which is a positive.
  • We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
  • A negative impact is that they've now decided to start charging for their support.
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ScreenShots

Cloudways Screenshots

Screenshot of Managed ServicesScreenshot of Team Management