CloudCall vs. CloudTalk

I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.

Incentivized

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

• Ease of Use
• Softphones
• Integration to other applications

Incentivized

• Very easy to setup and configure. It took literally a few minutes to start making our first calls.
• Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
• Great selection of virtual numbers for international calls.
• Great customer support team with quick replies.
• Call quality is generally good, especially for the price.

• Price is a bit more so i think that should be reduced.
• Support team remains unresponsive sometimes which makes us to hold the process.
• Connection gets interchanged while moving from mobile data to wifi.

Incentivized

• A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
• Desktop app has had some instability issue.
• IVR needs to be self-recorded which can lead to a lower quality.

Incentivized

It is working and affordable

Incentivized

CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

Customer support is always responsive and timely.

Incentivized

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

CloudCall is much better and easier functionality with more options.

Incentivized

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.

• Increased Efficiency
• Better Lead Management
• Increased Customer satisfaction

Incentivized

• With helping us gain a US number, it's made us able to call candidates and clients which we've completed multiple deals
• Being able to integrate CloudTalk with Salesforce, saves us a lot of time typing in numbers individually in which we can make more calls

Incentivized