TrustRadius

Cloud Softphone vs. Rakuten Viber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Softphone
Score 6.1 out of 10
Mid-Size Companies (51-1,000 employees)
White-label softphone platform where you can create, test and deploy mobile and WebRTC endpoints in less than 30 minutes. Cloud Softphone is an application platform as a service (APaaS) that allows CSPs to create new bundles for their customers and saves them millions that would have been wasted on development costs. Our platform has been helping CSPs like BroadSoft, Cisco, Portaone, and 2600Hz to create the ideal customer experience since the launch of the first iPhone in…
$49
per month
Rakuten Viber
Score 9.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
Cloud SoftphoneRakuten Viber
Editions & Modules
Full Featured
$49.00
per month
Outgoing Calls Only
$120.00
per month
White Label
$399.00
per month
Enterprise
$399.00
per month
High Security
$499.00
per month
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
Cloud SoftphoneRakuten Viber
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cloud SoftphoneRakuten Viber
Features
Cloud SoftphoneRakuten Viber
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cloud Softphone
-
Ratings
Rakuten Viber
9.5
Ratings
18% above category average
Hosted PBX00 Ratings9.50 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.70 Ratings
User templates00 Ratings8.80 Ratings
Call reports00 Ratings9.80 Ratings
Directory of employee names00 Ratings9.70 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cloud Softphone
-
Ratings
Rakuten Viber
9.3
Ratings
11% above category average
Answering rules00 Ratings9.50 Ratings
Call recording00 Ratings9.70 Ratings
Call park00 Ratings8.80 Ratings
Call screening00 Ratings8.80 Ratings
Message alerts00 Ratings9.80 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cloud Softphone
-
Ratings
Rakuten Viber
9.6
Ratings
19% above category average
Video conferencing00 Ratings9.50 Ratings
Audio conferencing00 Ratings9.70 Ratings
Video screen sharing00 Ratings9.00 Ratings
Instant messaging00 Ratings10.00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cloud Softphone
-
Ratings
Rakuten Viber
10.0
Ratings
23% above category average
Mobile app for iOS00 Ratings10.00 Ratings
Mobile app for Android00 Ratings10.00 Ratings
Best Alternatives
Cloud SoftphoneRakuten Viber
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud SoftphoneRakuten Viber
Likelihood to Recommend
-
(0 ratings)
9.6
(0 ratings)
Support Rating
-
(0 ratings)
9.4
(0 ratings)
User Testimonials
Cloud SoftphoneRakuten Viber
Likelihood to Recommend
No answers on this topic
It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer
Filip Witkowski
Web Developer
Read full review
Pros
No answers on this topic
  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
Tigran Petrosyan | TrustRadius Reviewer
Tigran Petrosyan
Risk Management Specialist
Read full review
Cons
No answers on this topic
  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
Liz Wade | TrustRadius Reviewer
Liz Wade
Photographer
Read full review
Support Rating
No answers on this topic
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer
Victoria L.
Graduate Teaching Assistant
Read full review
Alternatives Considered
No answers on this topic
Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch!
AB
Alexis Blanco
Bilingual Interpreter
Read full review
Return on Investment
No answers on this topic
  • Rakuten Viber allows me to delete any type of message I've sent
  • Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them.
  • Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats.
Samira Islam Resmi | TrustRadius Reviewer
Samira Islam Resmi
Assistant Professor
Read full review
ScreenShots