TrustRadius

Claim Control vs. Pega Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Claim Control
Score 0.0 out of 10
N/A
ClaimControl makes claims management more efficient by allowing certain tasks to be automated. Additionally, routine tasks relating to each claim type, can be pre-defined and automatic notifications, requests and reminders set up. The claim’s handling process is managed proactively through workflows, email integration and escalation of tasks. This enables more claims to be handled in less time. The outcome is that the quality of service offered is greatly…N/A
Pega Customer Service
Score 8.0 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Pricing
Claim ControlPega Customer Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Claim ControlPega Customer Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Claim ControlPega Customer Service
Best Alternatives
Claim ControlPega Customer Service
Small Businesses

No answers on this topic

Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies

No answers on this topic

Dialpad Support
Dialpad Support
Score 9.0 out of 10
Enterprises

No answers on this topic

Verint Community
Verint Community
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Claim ControlPega Customer Service
Likelihood to Recommend
-
(0 ratings)
7.6
(0 ratings)
User Testimonials
Claim ControlPega Customer Service
Likelihood to Recommend
No answers on this topic
It's well suited for all who needs rapid and quick development. And customer service is also very good and easy to contact
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
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Pros
No answers on this topic
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
Read full review
Cons
No answers on this topic
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
Verified User
Anonymous
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Alternatives Considered
No answers on this topic
Some of the functionalities from AEP are, in principle, more advanced than Pega (for example, the building of flows, and data privacy, among others). However, Pega has been long in the market and therefore it is a more mature tool. Also, Pega's interface is easier to learn. The decision between both would depend on the use case and the other tools surrounding this technology.
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
Verified User
Anonymous
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ScreenShots

Claim Control Screenshots

Screenshot of Claim or incident record

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation