TrustRadius

CiviCRM vs. Convio Luminate (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CiviCRM
Score 0.0 out of 10
N/A
CiviCRM is an open source CRM built by non-profits for non-profits. It is presented as a web-based, flexible, and feature rich out of the box. More than a CRM, it is a toolkit that helps organizations realize their missions through fundraising, events management, mass-email marketing, peer-to-peer campaigns and more via one unified solution.N/A
Convio Luminate (discontinued)
Score 6.0 out of 10
N/A
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
Pricing
CiviCRMConvio Luminate (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CiviCRMConvio Luminate (discontinued)
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CiviCRMConvio Luminate (discontinued)
Best Alternatives
CiviCRMConvio Luminate (discontinued)
Small Businesses
Bonterra Network for Good
Bonterra Network for Good
Score 5.6 out of 10
Bonterra Network for Good
Bonterra Network for Good
Score 5.6 out of 10
Medium-sized Companies
Bloomerang CRM
Bloomerang CRM
Score 8.1 out of 10
Bloomerang CRM
Bloomerang CRM
Score 8.1 out of 10
Enterprises
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10
Blackbaud Enterprise Fundraising CRM
Blackbaud Enterprise Fundraising CRM
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CiviCRMConvio Luminate (discontinued)
Likelihood to Recommend
-
(0 ratings)
5.0
(0 ratings)
Support Rating
-
(0 ratings)
1.0
(0 ratings)
User Testimonials
CiviCRMConvio Luminate (discontinued)
Likelihood to Recommend
No answers on this topic
It works okay if you have a large budget and don't have the technical experience on your staff to set up NSPS appropriately. It probably also works better as a purely development-driven database; trying to track multiple departments with very different goals in the same database is challenging.
Verified User
Anonymous
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Pros
No answers on this topic
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
Verified User
Anonymous
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Cons
No answers on this topic
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
Dustin Alexander | TrustRadius Reviewer
Dustin Alexander
Associate Director of Indvidual Giving
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Support Rating
No answers on this topic
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
Dustin Alexander | TrustRadius Reviewer
Dustin Alexander
Associate Director of Indvidual Giving
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Alternatives Considered
No answers on this topic
I recently started using EveryAction, it is much more robust and nimble and does not need a lot of customization. The only big feature I miss is the acknowledgment process for Luminate CRM and Analytics: it was much more robust, but overall it doesn't have the cumbersomeness of Luminate CRM. I don't think I would ever switch back.
Dustin Alexander | TrustRadius Reviewer
Dustin Alexander
Associate Director of Indvidual Giving
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Return on Investment
No answers on this topic
  • Hard to work with
  • Resource intense
Dustin Alexander | TrustRadius Reviewer
Dustin Alexander
Associate Director of Indvidual Giving
Read full review
ScreenShots