Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.
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LogMeIn Central by GoTo
Score 9.1 out of 10
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Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor,
manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central
provides IT organizations with the speed, flexibility, and insight needed to
increase productivity, reduce IT costs, and mitigate risk.
$80
per month (minimum 25 computers)
Pricing
Cisco Webex Support (discontinued)
LogMeIn Central by GoTo
Editions & Modules
No answers on this topic
LogMeIn Central
$80
per month (minimum 25 computers)
Offerings
Pricing Offerings
Cisco Webex Support
LogMeIn Central by GoTo
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Cisco Webex Support (discontinued)
LogMeIn Central by GoTo
Features
Cisco Webex Support (discontinued)
LogMeIn Central by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Cisco Webex Support (discontinued)
6.8
Ratings
18% below category average
LogMeIn Central by GoTo
8.7
Ratings
7% above category average
Screen sharing
8.90 Ratings
9.90 Ratings
File transfer
8.90 Ratings
9.10 Ratings
Instant message
7.10 Ratings
9.30 Ratings
Secure remote access with Smart Card authentication
WebEx Support Center does what it is designed to do very well. If you need robust, efficient, and comprehensive remote support software, look no further. There are certainly other products that are simpler, and other products that are a bit "prettier" from a UI standpoint, but in terms of overall functionality, WebEx Support Center is hard to beat. If you're a company on a very tight budget, there are certainly cheaper options available, however.
From a single place, I can use LogMeIn Central to monitor which machines need upgrades and determine whether to delay them until after isolated testing. I can also use the One2Many tool to arrange batch updates for third-party software. Plus, it enables me to provide Ad Hoc Support sessions to staff members who are experiencing problems with their client computers.
[In my experience], when there are issues, they sometimes ask for us to run tracelogs on the impacted participant's computer. Sometimes those participants use machines that are not managed by us and they are unwilling to get those logs. Ideally, [I feel] Webex can gather all the information from their side versus the participant side.
While I do appreciate the constant follow up, sometimes it is overwhelming. I know they are trying to clear their queues, but it seems like they email once a day if they have not heard back from you [in my experience].
Their support hours should coincide with my local hours of operation. Most of the support people I have worked with are located internationally and their hours of response are the opposite of my working hours.
Webex is well known by many other companies. It is easy to use and versatile. This familiarity builds a standard to conferencing and users are more comfortable using it. If you want to be safe with a choice of the many conferencing tools out there, Webex will be your best bet
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
The LogMeIn Central is simple to use. You can easily manage computers and servers by creating different groups. Connecting to a remote computer is a simple click-on button. You don't need the remote user's password if [they are] already logged in. You don't need the remote user on the other side if you want to take full control. Overall the usability is simple.
It has saved us countless times, and we didn't need to get boots on the ground to fix or maintain patches or errors. Being able to solve a number of issues for a central location without having to have a tech travel is invaluable as far as resources and time spent for everyone.
The support team is highly incompetent. The only thing that they are able to do flawlessly is register an issue and open the case. But this case related to the issue is never resolved. They will forward the case or assign a new service engineer. But the case will never be resolved. At least not soon. They take weeks to resolve issues.
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more reliable and a better overall product. This to me is due to the simplicity of the UI and ease of use as well as the quality of the network performance.
We use within Kaseya for our internally servers and local office users due to cost and efficiency, but it is more intended as console-level access and has a bit more features then WebEx Support Center, however is not good for remote support for our users who travel as it is slow.
We use both LogMeIn Central by GoTo and a true RMM product. LogMeIn Central by GoTo has its role as an easier method to remotely access selected oft-used machines, whereas the RMM product is much, much more cost effective to rollout to entire infrastructure footprints.
Initially the ROI was very good. We tried to leave and use another platform (cost issues) and didn't have as much success so we came back to Cisco Webex Support.
It allowed us to provide support to employees and clients as we needed to be able to provide it.
Time, many times when some service needed privileged access (administrator) the resolver agent needed to go to the user and this travel time (10 - 15 minutes) because this is a large company. Basically we reduced 50 minutes of service to 20, even 10 minutes
After the implementation we achieved a 20% increase in our ticket resolution rate and a 57% increase in the SLA service rate
