Cisco Room Series vs. Polycom RealPresence Immersive Studio

We had a conference room with a Radvision board that needed to be replaced. Our HQ is not fully Cisco but rather a mish mash of different products such as Rally bars, Poly, Radviison and Cisco. Putting Cisco into the conference room allowed us to have a single pane of glass for our needs.

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I find Polycom RealPresence to be useful when having one on one conversations in purpose built rooms for video conferencing. That is where the quality of the product shines. However, I dislike using Polycom Real Presence for any sort of content sharing because of the issues around resolution.If I need to share content of any kind, I prefer to use other teleconferencing solutions.

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• Captures everyone in the room with its wide angle camera automatically.
• Counts the number of people in the video meeting.
• Puts the camera focus on the person who is speaking.
• Enhances the live meeting video experience with its AI features.
• Removes the overheads of manually setting up cameras and adjusting them.

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• Allows video conferencing with eagle eye view on the speaker
• Crystal clear audio and video with zero lagging and freezing
• Very fast connections to the conferences

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• Perhaps any downside I might see is not necessarily with this product, it's more interoperability with other products. And I think these are all roadmap items that are being addressed. For instance, when you're in a Cisco meeting, it's not as feature rich as it might be as if you joined from a computer. However, as I said, these seem to be roadmap items which are coming along soon. Things like integration with the text or chat rather in a meeting, and also whiteboard integration.

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• Back end setup isn't very intuitive.
• Every now and then we get a delay when conferencing and using multiple features.

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By the time we are up for an upgrade, this particular series of products might not even been in the market. The typical product cycle for such products in the market are about 5 years. More importantly, the codec supported by such devices may also change by the time we are up for an upgrade. Even so, getting this system to a level of functionality we require was a frustrating ordeal that I do not look forward to during the next cycle.

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A lot of the features are really easy. You can just click connect and you're in. But using all of these other integrations and all these other features that are there, it's kind of the blind leading the blind as to how we use it. So it's probably the downside of it.

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It is fairly easy to set up and use both for the administrator and the end user.

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Once the order was place we received very quickly

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Great product with a great user experience

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Cisco has always stood out for the excellent support and documentation on its products, this is one of the reasons why they are so well positioned. The means by which you can create a case and the response times are very good. I especially like the support through the Webex teams.

Very easy to implement. Integration into our Unified Communications platform was simple and quick

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As a partner, I always used mainly Cisco products and offered them to my customers. I have personal experience with Avaya, Team and polycom but non of them provided me with the Premium feelings which Cisco does. Even the product quality and look of the product by itself gives you the premium experience. But I want to mention that Polycom has some features and easy setup which Cisco lacks sometimes. It is mainly 3rd party integration.

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Polycom RealPresence Immersive Studio is well established and is 10 years ahead of the current market. On doing my research I was amazed at the fact that Polycom RealPresence Immersive Studio has been trusted for years and used by astronauts, that's one feet no product can take away from Polycom RealPresence Immersive Studio as it takes on to show high quality and required support to reach that far.

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The product and backend systems are designed to scale from small to very large organization seamlessly and easily

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• The Cisco MTRoA solution has reduced the time it takes for our users to join their meeting and spend more time concentrating on business rather than the technology.
• It simply works.
• Ease of support.
• We also appreciate the great support we get from intelligent folks in Cisco TAC organization.

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• Frustrated user base - issues almost every week with the systems.
• Successfully reduced travel costs - when it works. For quick one-off meetings, Polycom RealPresence makes for easy face to face communications. However, for more serious conversations, travel is preferred.
• Lack of integration into other tools. Polycom Realpresence is an entirely separate product from all of our other communications tools and does not provide an easy point of integration to hop into a video conference. As a result, using Polycom RealPresence is always a planned activity, never ad hoc.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info