Cisco Room Series vs. Neat Center

Its a fantastic software and hardware. However from time to time as tech improves, these may require a facelift. Maybe a subscription based model could work better so that it can be used widely instead of purchasing it at a full price. It may not be easily customizable for smaller businesses. It is very useful for large scale organizations that are spread out and need live meetings with a better video support.

Incentivized

• Cisco Room kits, it's a video conferencing system, so it has the, compared to the old systems where you use a webcam in a conference room, we don't see the person, the participants in the room. So with the installation of this kind of devices, it has a speaker fracking. So you can see the person, it clearly captures the speaker, whoever. So let's say that are 15, 20, people are sitting in a room if someone is speaking among them. So this camera is actually focused that person, so we can see that person. And it just shifts from one person to other based on the speaker and the webcam. If you're going back in the old days, like a webcam, using a webcam, it just gives an overview of the room. If someone is speaking, you don't know who is speaking unless you know the voice. So this is much greater. And you have so many other features like digital signage, you can display signage on the, so there's a lot of other features out there. So those are cool features I would say.

Incentivized

• Perhaps any downside I might see is not necessarily with this product, it's more interoperability with other products. And I think these are all roadmap items that are being addressed. For instance, when you're in a Cisco meeting, it's not as feature rich as it might be as if you joined from a computer. However, as I said, these seem to be roadmap items which are coming along soon. Things like integration with the text or chat rather in a meeting, and also whiteboard integration.

Incentivized

By the time we are up for an upgrade, this particular series of products might not even been in the market. The typical product cycle for such products in the market are about 5 years. More importantly, the codec supported by such devices may also change by the time we are up for an upgrade. Even so, getting this system to a level of functionality we require was a frustrating ordeal that I do not look forward to during the next cycle.

Incentivized

With the recent updates to Microsoft Teams interoperability, commitments to enabling more features over WebRTC for better Zoom and Google Meet interoperability, and the enablement of USB Passthrough mode on select models there isn't really any situation where you can't use a Webex Room Kit. Paired with the Touch 10 control panel and the Webex App, the device is also incredibly easy to use.

Once the order was place we received very quickly

Incentivized

Great product with a great user experience

Incentivized

Cisco has always stood out for the excellent support and documentation on its products, this is one of the reasons why they are so well positioned. The means by which you can create a case and the response times are very good. I especially like the support through the Webex teams.

Very easy to implement. Integration into our Unified Communications platform was simple and quick

Incentivized

Cisco has and is the only vendor currently doing native MTR integration within the video collaboration space. No other vendor stacks up against Cisco as you are getting all of the value that Cisco provides such as noise cancellation, cinematic meetings, cross view, intelligent framing. The other competitors don't stack up to Cisco from a reliability standpoint and a compatibility standpoint.

Incentivized

The product and backend systems are designed to scale from small to very large organization seamlessly and easily

Incentivized

• Not sure about ROI because I get a lot of the, I suppose, investor's side of it all, but we have it integrated with just about everyone in the business as well as having devices everywhere. So to be able to just press a button and ring somebody, it's almost invaluable.

Incentivized