Cisco began developing voice over IP (VoIP) communications and collaboration solutions in 1997. Currently, Cisco states they have more than 100,000 unified communications customers worldwide. The modern Cisco IP Phone portfolio includes VoIP and HD video phones designed to meet the needs of organizations.
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Polycom Trio
Score 9.1 out of 10
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Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.
Cisco IP Phones work incredibly well in almost any business environment. The wide variety of offerings from Cisco really can cover almost any business scenario. The physical deskphone, such as this 8800, works particularly well in office settings, or in a small home office setup (like mine). The configuration of these Cisco IP Phones can be the difficult part, but it is never an impossible task. These 8800 series Cisco IP Phones are likely a bit too nice to be used in dirty or industrial environments, where you would probably benefit from a more rugged and purpose-built phone. These might also be a bit expensive and have a few too many features for a common area "service" phone, such as waiting rooms, foyer locations, or something similar. Instead, there are lower-end models that would likely fit that need better.
The Polycom Trio is a great tool for huddle rooms that don't rely as much on a responsive screen. There are better room controllers out there, but if you just need a good speaker and microphone combo in the traditional conference phone style then the Polycom trio is a good option.
The speaker is pretty good and almost as clear as the 7800 and 8800 series phones.
It is about the same as a 7841 in almost every aspect, except it has no POE, but the power adapter is included. It also doesn't have as sleek of a look, and the screen is quite low in resolution.
It delivers reliable, business-grade audio(opens in a new tab) in an energy-efficient package that will appeal to many organizations. Specifically designed for companies with “moderate to active VoIP needs.
Lync/Skype Integration - The Trio can be used in an existing organization that regularly uses Skype for Business, it makes the user experience seamless.
Phone Conferences - If you have the PBX Licenses installed, the phone can be used to dial out and receive phone calls inbound. Sound Clarity is very good.
Video Conference - Fair video quality for using existing Skype for Business infrastructure.
I guess it'll be like trying to use headsets for those critical phone models. The product obviously makes it a bit difficult because you can have certain types of adapters, so making a universal adapter that could go with other headsets would be easier.
It was frustrating to not be able to share a user's desktop in a Skype for Business meeting using the People+Content.
From a design perspective, I don't like how the USB port is on the side. Now that we're running in Skype USB optimized mode, we are unable to hide the USB that connects to the SmartDock.
I wish that it had a secondary option in addition to POE to provide power to the unit. Running one powered usb cable from the Smartdock to the trio would be ideal.
i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.
Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.
Cisco IP Phones support have met our business time to resolution, leading us to very low downtime, and allowed us to interact with our customers quicker and better and provide us with an adequate ROI. Cisco support has been within established SLA and the quality of support has been high leading to a high % of first touch resolutions.
We have switched straight to Cisco IP Phones without any other considerations. We wanted our phones managed correctly with a reliable solution and this is where we landed. We did not need to check with other vendors or solutions to make this solution. We love what we have now, and we do not have any plans to change anytime soon.
Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.
I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.
