Cisco Headsets vs. Logitech GROUP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Headsets
Score 9.1 out of 10
N/A
Cisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.N/A
Logitech GROUP
Score 4.0 out of 10
N/A
Logitech GROUP is an HD video conferencing solution designed for meetings of up to 14 people, with optional expansion mics to extend to meetings of up to 20 people. Components include the camera, speakerphone, hub, remote, wall/table mount, and expansion microphones. The system plugs into the user's computer via USB to provide the audio and video components for meetings run on the user's web conferencing software.N/A
Pricing
Cisco HeadsetsLogitech GROUP
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco HeadsetsLogitech GROUP
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco HeadsetsLogitech GROUP
Best Alternatives
Cisco HeadsetsLogitech GROUP
Small Businesses
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Score 10.0 out of 10
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Score 10.0 out of 10
Medium-sized Companies
Cisco Desk Series
Cisco Desk Series
Score 8.6 out of 10
Cisco Desk Series
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Score 8.6 out of 10
Enterprises
Cisco Desk Series
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Score 8.6 out of 10
Cisco Desk Series
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Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco HeadsetsLogitech GROUP
Likelihood to Recommend
8.7
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
9.1
(0 ratings)
-
(0 ratings)
Support Rating
7.7
(0 ratings)
9.0
(0 ratings)
User Testimonials
Cisco HeadsetsLogitech GROUP
Likelihood to Recommend
When I am connecting with my clients, it's a fantastic product that helps a lot in building a connection over the call. Business meetings with various partners and clients have now become easier. If I work from Home or a remote location, only fair internet connectivity is required. The clarity in Voices and Mic is commendable. However, there are scenarios where businesses are static and do not need to connect with numerous international buyers and sellers; in such cases, there would be no requirement to use this product.
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When you don´t have enough budget to have a robust conference system, this solution can help you to have good quality video conferences with excellent audio quality and video quality, and the prices of these products are not so high comparing with other brands, I think is a perfect solution for mid enterprises
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Pros
  • Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
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  • High Audio Quality
  • High Video Quality
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Cons
  • I am not sure why, but when I move my head sometimes it seems to pause whatever I am listening to. I cannot figure out why.
  • Easy Visible battery life.
  • My ears sometimes get really hot after using for over an hour straight.
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  • Design of the devices
  • To many cables for conference systems
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Likelihood to Renew
Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.
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Usability
I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
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No answers on this topic
Reliability and Availability
I would give it a 10 but the ringing on the base after you answer makes it unbearable at times. You have to unplug the USB or turn off the Bluetooth to get it to stop.
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Performance
There is always room for improvement. There are times switching between devices can be slow, but for the most part, it works fine.
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No answers on this topic
Support Rating
Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
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I think the technical support of Logitech GROUP is well when you have an issue you can call them. They answer you quickly, we only use this support a couple of times, because we don´t have many problems with these devices, the performance of these devices is outstanding.
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Implementation Rating
wish the firmware didn't take so long to install.
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Alternatives Considered
The fact you can manage the Cisco Headsets as devices in admin control hub is awesome. You can push firmware updates etc. Overall audio quality from Headset speakers and microphone are hands down better than other 3rd parties at this point. The price is a premium, but you get what you paid for, quality audio.
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We selected Logitech GROUP because the balance cost-benefit was excellent comparing with other vendors. We tried some devices before the purchase, and we discovered that the quality of these devices is excellent, the solutions are easy to handle for end users that don´t have technical skills in general terms is a good cheap solution.
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Scalability
Seems like you would be able to install headsets across and entire company, so it is very scalable.
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No answers on this topic
Return on Investment
  • Durability and quality so less spending on replacing the product.
  • Helped me understand speakers words clearly with no voice breaks thus making me more reliable and professional, directly increasing my productivity and impacting business in a positive light.
  • Uniformity. Our organisation first pilot tested Cisco Headsets and soon we changed our other vendor because of its quality. So, now it's all Cisco.
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  • The balance cost-benefit is very good with these devices.
  • You can have 3 Logitech GROUP devices at the same price of 1 robust conference system.
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ScreenShots

Cisco Headsets Screenshots

Screenshot of CP-HS-WL-561-N-US Cisco Headset 561Screenshot of Headset 521Screenshot of CP-HS-W-522-USB Headset 522Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base StationScreenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station