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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Headsets

    Score9.1 out of 10
    N/ACisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.N/A

    Jabra Evolve2 Series

    Score9.8 out of 10
    N/AJabra offers the Evolve2 series of office headsets.N/A
    Pricing
    Cisco HeadsetsJabra Evolve2 Series
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco HeadsetsJabra Evolve2 Series
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Cisco HeadsetsJabra Evolve2 Series
    Considered Both Products
    Cisco
    Chose Cisco Headsets
    The design is better at Cisco. So is the audio quality for listening. Centralized updating is also a plus.But my Jabra Evolve2 85 has a much better microphone and range.
    Incentivized
    Chose Cisco Headsets
    The battery on the Jabra was bad. Once the battery gets low, and you get a warning that it is getting low you have seconds to plug it in. And I mean seconds. And once the battery has gone, and plug it in, not only does it take ages to recharge, it also takes ages to get volume …
    Incentivized
    Chose Cisco Headsets
    Before the 900 series, the options for us were Plantronics UC series or sometime Jabra, however with the 980 Cisco Headsets we did switch to have all in one unified ecosystem as we do use Webex app, meetings and devices. With the 900 series they do stand out in the …
    Incentivized
    Chose Cisco Headsets
    In comparison to the other products evaluated, the overall administrative and end user experience of the Cisco Headsets is superior. Cisco Headsets are built for use not exclusively, but with intention, on being used in conjunction with Cisco desk phones or applications. I have …
    Incentivized
    Chose Cisco Headsets
    The Cisco headset is much more lightweight and more comfortable on the ears than my older Jabra Evolve wired headset.
    Incentivized
    Chose Cisco Headsets
    The Jabra Evolve 2 is close in the audio department, but we had issues with the hardware falling apart and no cloud management or insights into the units. This was also a wired unit, and the freedom of wireless has been a huge difference for prolonged desk use that came with …
    Incentivized
    Chose Cisco Headsets
    Much lighter for end-users, much easier to use for administrators, much simpler to see who has what headset and with what firmware that they have. The user voice and audio experience are far greater with the Cisco [Headset] 700 [Series] over the Jabra device, which helps …
    Incentivized
    Chose Cisco Headsets
    It is better in every way--audio quality, app support, mic quality, noise cancellation
    Incentivized
    Chose Cisco Headsets
    As an heavy user of Cisco (and more specifically Cisco Webex) products, is was pretty obvious for me to chose Cisco headsets. But, having used Jabra and Plantronics products for a while in the past, I can tell this 730 headset have by far the longest charge. I often charge it …
    Incentivized
    Chose Cisco Headsets
    Key advantages for the Cisco Headset 700 series include simplicity of connections (no special adapter cables needed), long battery life, and general performance for the price point. Integration with the rest of Cisco's Webex eco-system (the Webex app, and Webex Control Hub) …
    Incentivized
    Chose Cisco Headsets
    Cisco Headset has provided us great and most consistent performance, it has centralized management capabilities through control hub. Cisco Headset provided us the great audio quality. with the help of it the noise cancellation and microphone performance performed well in our …
    Incentivized
    Chose Cisco Headsets
    The fact you can manage the Cisco Headsets as devices in admin control hub is awesome. You can push firmware updates etc. Overall audio quality from Headset speakers and microphone are hands down better than other 3rd parties at this point. The price is a premium, but you get …
    Incentivized
    Jabra
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    58 Answers
    No answers on this topic
    Delivers good value for the price
    91%
    Delivers good value for the price
    51 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    60 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    42 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    53 Answers
    No answers on this topic
    Best Alternatives
    Cisco HeadsetsJabra Evolve2 Series
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Cisco Room Series
    Score8.8 out of 10
    Cisco IP Phones
    Score6.8 out of 10
    Enterprises
    Cisco Webex DX80 (discontinued)
    Score8.4 out of 10
    Cisco IP Phones
    Score6.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco HeadsetsJabra Evolve2 Series
    Likelihood to Recommend
    8.7
    (71 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.7
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Cisco HeadsetsJabra Evolve2 Series
    Likelihood to Recommend
    Cisco
    It's a great fit in various departments and all the options out there mean you can find an option for each case. You can use them either sitting down at a dedicated workstation (desktop or laptop/dock) and wired, or you can also use them wireless 'on the go' with computers and mobile devices.
    Read full review
    Jabra
    No answers on this topic
    Pros
    Cisco
    • Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    Cons
    Cisco
    • They need to have the standard base be able to connect PC and Phone not one or the other
    • Figure out the bug that your headset keeps ringing from your PC or mobile even though you answered the phone
    • Create an over the ear or behind the headband design
    • Be able to record from the Desk Phone to the PC like Jabra
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    Likelihood to Renew
    Cisco
    Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    Usability
    Cisco
    I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    Reliability and Availability
    Cisco
    I would give it a 10 but the ringing on the base after you answer makes it unbearable at times. You have to unplug the USB or turn off the Bluetooth to get it to stop.
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    Performance
    Cisco
    There is always room for improvement. There are times switching between devices can be slow, but for the most part, it works fine.
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    Support Rating
    Cisco
    Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    Implementation Rating
    Cisco
    wish the firmware didn't take so long to install.
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    Alternatives Considered
    Cisco
    The battery on the Jabra was bad. Once the battery gets low, and you get a warning that it is getting low you have seconds to plug it in. And I mean seconds. And once the battery has gone, and plug it in, not only does it take ages to recharge, it also takes ages to get volume coming back through the headphones. Often missing vital parts of a meeting.
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    Scalability
    Cisco
    Seems like you would be able to install headsets across and entire company, so it is very scalable.
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    Return on Investment
    Cisco
    • Durability and quality so less spending on replacing the product.
    • Helped me understand speakers words clearly with no voice breaks thus making me more reliable and professional, directly increasing my productivity and impacting business in a positive light.
    • Uniformity. Our organisation first pilot tested Cisco Headsets and soon we changed our other vendor because of its quality. So, now it's all Cisco.
    Incentivized
    Read full review
    Jabra
    No answers on this topic
    ScreenShots

    Cisco Headsets Screenshots

    Screenshot of CP-HS-WL-561-N-US Cisco Headset 561Screenshot of Headset 521Screenshot of CP-HS-W-522-USB Headset 522Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base StationScreenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station