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Cisco Headsets vs. Dolby Conference Phone (Dolby Voice)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Headsets

    Score9.1 out of 10
    N/ACisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.N/A

    Dolby Conference Phone (Dolby Voice)

    Score10 out of 10
    N/ADolby presents the Dolby Voice product line of consisting as software as well as conference phones and video conferencing equipment, able to produce an immersive, natural conferencing experience. It is available in various kits, such as the Dolby Voice Room kit, as well as Dolby Voice Pro (for boardrooms), and Dolby Voice Huddle.N/A
    Pricing
    Cisco HeadsetsDolby Conference Phone (Dolby Voice)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco HeadsetsDolby Conference Phone (Dolby Voice)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco HeadsetsDolby Conference Phone (Dolby Voice)
    Considered Both Products
    Cisco
    No answer on this topic
    Dolby
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    58 Answers
    No answers on this topic
    Delivers good value for the price
    91%
    Delivers good value for the price
    51 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    60 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    42 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    53 Answers
    No answers on this topic
    Best Alternatives
    Cisco HeadsetsDolby Conference Phone (Dolby Voice)
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Cisco Room Series
    Score8.7 out of 10
    Cisco IP Phones
    Score6.8 out of 10
    Enterprises
    Cisco Webex DX80 (discontinued)
    Score8.4 out of 10
    Cisco IP Phones
    Score6.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco HeadsetsDolby Conference Phone (Dolby Voice)
    Likelihood to Recommend
    8.7
    (71 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.7
    (3 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Cisco HeadsetsDolby Conference Phone (Dolby Voice)
    Likelihood to Recommend
    Cisco
    It's a great fit in various departments and all the options out there mean you can find an option for each case. You can use them either sitting down at a dedicated workstation (desktop or laptop/dock) and wired, or you can also use them wireless 'on the go' with computers and mobile devices.
    Read full review
    Dolby
    Implementing these units within our business reduced the number of support requests to our internal IT support desk. This was simply because these units are so simple to use. The user books a video conference meeting within Outlook and includes the meeting room they wish to hold the video conference in. Within five minutes, their meeting is recognized on the Dolby Conference Phone (Dolby Voice). Their meeting is also shown on the TV screen within the meeting room so that other people can see who will be using the room. On entering the room, the user simply touches the Join button next to their meeting on the Dolby Conference Phone (Dolby Voice), normally in the middle of the table, and within a few seconds, the meeting room has joined the video conference meeting.
    Read full review
    Pros
    Cisco
    • Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
    Incentivized
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    Dolby
    • One-touch easy-to-join meeting
    • Supports two TV screens
    • Supports laptop screens on two TV screens without joining a video conference
    • Reduces mess of cables In the room
    • Dolby audio sound quality
    • Speaker and microphone within the same unit on the table
    • Supports wide range of cameras, including their own cameras
    • Easy to clean
    • Robust
    Read full review
    Cons
    Cisco
    • They need to have the standard base be able to connect PC and Phone not one or the other
    • Figure out the bug that your headset keeps ringing from your PC or mobile even though you answered the phone
    • Create an over the ear or behind the headband design
    • Be able to record from the Desk Phone to the PC like Jabra
    Incentivized
    Read full review
    Dolby
    • Support of three TV screens would be nice In some rooms
    Read full review
    Likelihood to Renew
    Cisco
    Way easier to set up and manage. no fiddling with knobs, dials, and silly things like a physical receiver lifter that breaks easily. sound and call quality is great, no issues using day to day. only thing is that the price is a premium, but for us its worth it for the advantages that come with the ecosystem.
    Incentivized
    Read full review
    Dolby
    This rating is given because it is simple for us--a no-brainer to replace these units with a new Dolby video conferencing device. The fact that these units make the room neater and make it very easy for a user to onboard and use, just makes it a must-have item. The Linux version of these units is also easier to use with a little software patching required. For us, we can also use the Microsoft Teams gateway.
    Read full review
    Usability
    Cisco
    I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
    Incentivized
    Read full review
    Dolby
    That this unit is so easy for users to use. To join a meeting is a simple one-touch join. If they have not added the meeting room to their invite, then entering the meeting ID into the unit via the touch screen on the flying saucer is very easy. The mute button is on the top of the unit and shows a red LED circle when on mute.
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    Reliability and Availability
    Cisco
    I would give it a 10 but the ringing on the base after you answer makes it unbearable at times. You have to unplug the USB or turn off the Bluetooth to get it to stop.
    Incentivized
    Read full review
    Dolby
    No answers on this topic
    Performance
    Cisco
    There is always room for improvement. There are times switching between devices can be slow, but for the most part, it works fine.
    Incentivized
    Read full review
    Dolby
    No answers on this topic
    Support Rating
    Cisco
    Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
    Incentivized
    Read full review
    Dolby
    When we have asked the question to either BlueJeans or Dolby, we have been given the answer quickly. To be honest, the number of times that we have had to go to support on these units has been very low--maybe once a quarter.
    Read full review
    Implementation Rating
    Cisco
    wish the firmware didn't take so long to install.
    Incentivized
    Read full review
    Dolby
    We did not have any key issues during the implementation. The units are very easy to configure for BlueJeans. When you first turn on the unit, you select the video conferencing platform that you are using. The wizard will then request various information (e.g., IP address, network) and then look for software updates. Once completed, the unit can be installed in the meeting room. The unit will run off a PoE network lead, so one lead to the unit.
    Read full review
    Alternatives Considered
    Cisco
    The battery on the Jabra was bad. Once the battery gets low, and you get a warning that it is getting low you have seconds to plug it in. And I mean seconds. And once the battery has gone, and plug it in, not only does it take ages to recharge, it also takes ages to get volume coming back through the headphones. Often missing vital parts of a meeting.
    Incentivized
    Read full review
    Dolby
    The biggest issue with others that we find is that no one has a simple one-touch method for users to join a video conference meeting. With most others, we found you either have to find your meeting or manually enter your meeting. With Dolby Conference Phone (Dolby Voice), you are straight into the room--one touch and in the meeting.
    Read full review
    Scalability
    Cisco
    Seems like you would be able to install headsets across and entire company, so it is very scalable.
    Incentivized
    Read full review
    Dolby
    No answers on this topic
    Return on Investment
    Cisco
    • Durability and quality so less spending on replacing the product.
    • Helped me understand speakers words clearly with no voice breaks thus making me more reliable and professional, directly increasing my productivity and impacting business in a positive light.
    • Uniformity. Our organisation first pilot tested Cisco Headsets and soon we changed our other vendor because of its quality. So, now it's all Cisco.
    Incentivized
    Read full review
    Dolby
    • 95% reduction in IT support desk requests for help with the equipment
    • High-quality microphone and speaker
    • Robust, smart, clean looking.
    • Supports two TVs
    • Supports a number of cameras
    Read full review
    ScreenShots

    Cisco Headsets Screenshots

    Screenshot of CP-HS-WL-561-N-US Cisco Headset 561Screenshot of Headset 521Screenshot of CP-HS-W-522-USB Headset 522Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base StationScreenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station