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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Duo

    Score9.5 out of 10
    N/ACisco Duo is a two-factor authentication system (2FA), acquired by Cisco in October 2018. It provides single sign-on (SSO) and endpoint visibility, as well as access controls and policy controlled adaptive authentication.

    $3

    per month per user

    Passly by ID Agent

    Score2.3 out of 10
    N/APassly from ID Agent, a Kaseya company and the service that replaces the former AuthAnvil, is an identity and access management (IAM) platform providing two-factor authentication, single sign-on (SSO) and password management.N/A
    Pricing
    Cisco DuoPassly by ID Agent
    Editions & Modules
    Duo Essentials
    $3
    per month per user
    Duo Advantage
    $6
    per month per user
    Duo Premier
    $9
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco DuoPassly by ID Agent
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Cisco DuoPassly by ID Agent
    Considered Both Products
    Cisco
    No answer on this topic
    Kaseya
    Chose Passly by ID Agent
    We have transitioned our Multi-Factor authentication processes to use either Authy, Duo, or Microsoft Authenticator, depending on the application use-case. We still have some clients using AuthAnvil, but it is no longer our preferred application for MFA. The other offerings in …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    87 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    79 Answers
    No answers on this topic
    Happy with the feature set
    99%
    Happy with the feature set
    86 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    68 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    72 Answers
    No answers on this topic
    Features
    Cisco DuoPassly by ID Agent
    Identity Management
    Comparison of Identity Management features of Cisco Duo and Passly by ID Agent
    Feature
    Cisco Duo
    -
    Ratings
    Passly by ID Agent
    6.8
    5 Ratings
    17% below category average
    ID-Management Access Control00 Ratings9.22 Ratings
    ID Management Single-Sign On (SSO)00 Ratings9.63 Ratings
    Multi-Factor Authentication00 Ratings1.05 Ratings
    Password Management00 Ratings9.92 Ratings
    Account Provisioning and De-provisioning00 Ratings1.03 Ratings
    ID Management Workflow Automation00 Ratings10.01 Ratings
    Best Alternatives
    Cisco DuoPassly by ID Agent
    Small Businesses
    WatchGuard AuthPoint
    Score9.1 out of 10
    JumpCloud
    Score8.4 out of 10
    Medium-sized Companies
    WatchGuard AuthPoint
    Score9.1 out of 10
    OneLogin by One Identity
    Score9.6 out of 10
    Enterprises
    Symantec VIP
    Score10 out of 10
    RSA Access Manager (Discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco DuoPassly by ID Agent
    Likelihood to Recommend
    9.4
    (150 ratings)
    1.0
    (7 ratings)
    Likelihood to Renew
    9.8
    (10 ratings)
    -
    (0 ratings)
    Usability
    9.9
    (76 ratings)
    9.0
    (1 ratings)
    Availability
    9.8
    (9 ratings)
    -
    (0 ratings)
    Performance
    8.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    9.9
    (90 ratings)
    7.1
    (2 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.8
    (10 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.8
    (9 ratings)
    -
    (0 ratings)
    Product Scalability
    9.3
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.3
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.3
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Cisco DuoPassly by ID Agent
    Likelihood to Recommend
    Cisco
    It is a very compete and solid solution Once it is in place, and you have configured the different settings and policies it is consistent and works well. It does take some time to work the kinks out. We had a Cisco support provider assist us while we stepped through the process of getting it set up.
    Incentivized
    Read full review
    Kaseya
    If you have a skilled IT support team (whether in-house or outsourced) that is familiar with Kaseya's applications and has a good relationship with the vendor, it may be a good fit. It "checks the box" for 2FA, but there are much simpler solutions out there today that can get the same job done with less complexity and, in many cases, at a lower cost.
    Incentivized
    Read full review
    Pros
    Cisco
    • We use Cisco Duo with different type of device and application, but we never face any difficulties to integrate Cisco Duo with any of them.
    • We integrated Cisco Duo with some of our active directory and some of the OS are quite old but Cisco Duo works totally fine with them.
    • The end user application is very easy to use. We never had any complain from non tech team members of having trouble of using Cisco Duo.
    • There are several authentication methods available rather than passcode. I personally like the push notification which is always on time and quite fast.
    Incentivized
    Read full review
    Kaseya
    • AuthAnvil is simple to use. Whether using an OTP code or push notifications, the application is user-friendly.
    • AuthAnvil applications are easy for the end-user to install.
    • AuthAnvil is readily available across multiple platforms (Windows, Android, iOS).
    Incentivized
    Read full review
    Cons
    Cisco
    • Documentation is oftentimes missing key information for proper implementation. This is circumvented by reading third-party guides or contacting support for additional details.
    • They do not push Fail-Closed as much as I think they should. Fail-Open is fairly trivial to bypass and it should be made known to the customer during setup how much this will affect overall security.
    • More vendor integration is something that is always craved by administrators. There are so many third-parties to integrate with.
    Incentivized
    Read full review
    Kaseya
    • Does not offer faster login for trusted devices.
    • App requires multiple clicks to get to security code.
    • App is slow to load.
    • App was difficult to install and pair and confirm as a trusted device. That process took over 30 minutes.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    There are a lot of competing solutions on the market; however, Duo "just works", and there is little to no learning curve for the new members to be acclimated to it. As long as that continues I see it as the preferred option moving forward
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    Usability
    Cisco
    La interfaz es intuitiva y fácil de navegar, lo que permite a los usuarios administrar sus dispositivos y acceder a las políticas sin problemas. La integración con las aplicaciones SSO y SaaS facilita aún más el proceso de acceso, mejorando la experiencia del usuario.
    Incentivized
    Read full review
    Kaseya
    Simplicity of use combined with price and low system resources.
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    In the last 5+ years we've been using Duo, there may have been 1 outage that impacted us. We do receive periodic notifications of issues but, for the most part, they impact carriers or functionality that we either don't use, or do not care about.
    Read full review
    Kaseya
    No answers on this topic
    Performance
    Cisco
    We do not see any degradation of performance of the protected applications. There are occasional lags in receiving the push but no show stooppers.
    Read full review
    Kaseya
    No answers on this topic
    Support Rating
    Cisco
    I have not needed direct support for Cisco Secure Access by Duo as I have not had a problem with it, but I have full confidence that the support is outstanding. It is now a core component of the corporate technology stack - a problem would mean a serious degradation in the ability of the company to function.
    Incentivized
    Read full review
    Kaseya
    They are very helpful with helping us with any issues. There are a lot of helpful guides online if you get lost. Kaseya is also good about not bugging you with notifications. Kaseya offers easy to access to support options. Overall I have not had to contact them over a lot of issues. The software rarely broke or was down for maintenance.
    Incentivized
    Read full review
    In-Person Training
    Cisco
    There was no in person training but checking the box was the only way I could complete all of the questions.
    Read full review
    Kaseya
    No answers on this topic
    Online Training
    Cisco
    This was not organized training but the videos that Duo provides to teach you how to install a particular integration are top notch.
    Read full review
    Kaseya
    No answers on this topic
    Implementation Rating
    Cisco
    Implementation was straight forward and you can isolate different scenarios in order to test new application setup or add to an existing setup. Gui interface is pretty easy to understand and follow. I had no experience with Duo and still manage to easily set up new policies and rules.
    Incentivized
    Read full review
    Kaseya
    No answers on this topic
    Alternatives Considered
    Cisco
    I would fully expect a competitor like Okta or any other multifactor mechanic to function pretty similarly, and I hesitate to say duos the best. I think the idea is that it's a simple concept, but it does it well. So I haven't evaluated any myself outside of duo, but I'm also not in the market and I don't feel like we need to go shopping for something else.
    Incentivized
    Read full review
    Kaseya
    I selected Passly at first as it would allow for a single sign on with azure to Kaseya VSA. Kaseya has made access to different products very different. VSA does not have single sign on with Azure where as Vorex/BMS does. This is a feature that Kaseya should make unified accross all applications.
    Incentivized
    Read full review
    Scalability
    Cisco
    So far, the only limits we've encountered were tied to our imagination. Duo's strong list of supported integrations is amazing.
    Read full review
    Kaseya
    No answers on this topic
    Return on Investment
    Cisco
    • Assess user risk within minutes
    • Cisco Secure Access by Duo cloud-based MFA eliminates the need for on-prem appliances and hardware; you don't need to invest in your data center
    • There is no on-going maintenance or service costs, eliminating time to patch and update
    • No required important IT time and extra resources beyond implementation
    Incentivized
    Read full review
    Kaseya
    • Kaseya has allowed us to be more secure.
    • It's allowed us to link multiple 2FA devices to one account.
    • It's provided us with basic logging.
    Incentivized
    Read full review
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