Cisco Business Edition 7000 (discontinued) vs. Zulip

Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.

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Zulip is great at what it does, and I enjoy using this product every day, but to me it serves as an alternative to the bigger names in instant communication. If they had more features and offered a simpler profile layout that was easier to look at, my rating would be higher.

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Independently Invited by TrustRadius

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• The platform supports up to 5,000 users connected at the same time in voice and video calls.
• Everything is virtually deployed on Cisco servers with reliability.
• Intuitive configuration and user-friendly web interface.
• It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.

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• Letting you send direct messages
• Letting you customize each message like adding bullet points and hyperlinks
• Keeping each thread organized

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Independently Invited by TrustRadius

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• More cloud based services need to be added to the default service package.
• Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
• It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
• Call recording should be also built in.

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Invited by the Vendor

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• It would be nice to see a person's title under their name when you click their profile
• It would be nice to see a person's direct report when you click their profile
• Including more personalized information in the quick view of a profile would be nice

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Again, I would like to see more personalized features pertaining to the quick view you get when you click on someone's profile within the software. I do like how it offers a desktop app as well as web browser support. I also like the customizing of notification sounds, there's a lot to choose from which is ideal.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Looking at the feature sets and customer experience overall it's a good investment to make. It provides insights and also gives needed reports and statistics.

I did not have a say in my company choosing Zulip as their main communication channel, but I can understand why they chose Zulip over any other program. It does house different discussion topics better than Teams does in my opinion, and you're able to easily add subtopics underneath them.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It has allowed for mostly smooth communication from department to department/office to office.
• It allows for saved phone # / last contact to appear quickly.
• It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I don't feel suited to answer this as I have been with my organization for less than 2 months.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info