Cisco Business Edition 7000 (discontinued) vs. IBM B2B Cloud Services

The platform is perfectly suited for collaboration involving everything related to integrated voice and video systems. It is easily installed on physical servers and virtualized and can be accessed remotely. The BE 7000 modernized the infrastructure with voice-over IP and generates complete reports on the telephone and video usage of users in all the company's regions for internal control and auditing. The solution can be recommended for medium and large scenarios from 1000 users up to a limit of 5000 users.

Incentivized

Improve responsiveness by supporting any data type or format with over 300,000 pre-connected trading entities. Fast implementations and lower start up costs provided by IBM B2B Cloud Services solutions. One solution to help you consolidate disparate file transfer activity
and facilities, making them easier to integrate with your internal
systems

Incentivized

• Voicemail message are retained for a lengthy period of time.
• It efficiently allows for users to phone colleagues in other departments by the extension number.
• Headset usage comes in handy.
• Speaker phone capability works well.

Incentivized

• The product works well with CRM packages like Microsoft CRM.
• It provides a well designed, automated system of marketing communications with limited interactions from staff.
• The system works very well with different types of platforms including mobile web services.

Incentivized

• The User interface of phone could be better and it can be more interactive. The options are complex.
• The configuration part is tough as we need to select them manually through buttons which make it a difficult task.
• If the bandwidth of network is low we may face some noise disturbance and jitter in voice.
• There should be proper documentation available for configuration part so that anyone with good knowledge can do it.

Incentivized

• The learning curve is steep on this product. My group had to do a lot of training to feel like we were up to speed on the product.
• I would definitely recommend some in-house training for employees about to use this product. This will help employees get the most out of the product for a better ROI.
• The user interface could use a refresh. Seems to be a bit stale compared to a few other products we looked at.

Incentivized

Cisco Business edition are very comfortable and got great functioning. This name is a brand in market and the support from their side is very good. The life support of phones is very good. They have embedded with good security features and algorithm so interception become difficult by anyone. They are very reliable and has got great voice quality which makes it a best for every type of businesses. The support from Cisco is very good which I like the best.

Incentivized

We went with IBM B2B Cloud Services because we felt that IBM has a very long track record of delivering enterprise-ready solutions to their customers. IBM professional services came in and clearly explained how they would help us integrate our current business process into the IBM B2B Cloud Services product. This gave us the confidence and trust to go with IBM over a lesser-known competitor.

Incentivized

• High ROI, the communication platform provides all the necessary that is required employees to be always connected wherever they are. This improves companies overall performance and certainly income.
• Simplified maintenance and user friendly interfaces. The platform has all the admin tool to make support easy and efficient.
• Employees are enabled with all the Unified Communication services and they are more productive which again improves overall company's performance.

Incentivized

• Positive - Good transparency
• Positive - Good sharing capabilities
• Negative - Not able to support large datasets

Incentivized