Cisco Business Edition 7000 (discontinued) vs. Fugu

Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.

Incentivized

Independently Invited by TrustRadius

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Fugu is a brilliant tool if the employee count is less when it comes to passing on messages within the organization, but it also has some cons with respect to its functioning. The calling feature used to rarely work, making it impossible to make a call when required. Also, the ios version was more prone to crashes.

• The platform supports up to 5,000 users connected at the same time in voice and video calls.
• Everything is virtually deployed on Cisco servers with reliability.
• Intuitive configuration and user-friendly web interface.
• It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Communicating within teams.
• Applying for leaves, and attendance was very easy.
• Shortcuts to access everything.

• More cloud based services need to be added to the default service package.
• Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
• It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
• Call recording should be also built in.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• At times it used to crash making it impossible to use.
• The UI part could have been much better.
• The calling feature was not reliable.

Looking at the feature sets and customer experience overall it's a good investment to make. It provides insights and also gives needed reports and statistics.

Fugu is good when it comes to interacting within a small organization; otherwise, not proper working of audio/video calls and notifications not coming on time may cause you to miss out on important information. It has got all the basic employee information available, thus making it very handy and very easy to use.

• It has allowed for mostly smooth communication from department to department/office to office.
• It allows for saved phone # / last contact to appear quickly.
• It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• As it crashed down more often, productivity was affected at times.
• Keeping a tab on one's leave, and attendance was very easy, making an employee know his balances and scheduling his work accordingly.
• Notification, too, at times, used to not work, thus hampering productivity.