Emburse Chrome River vs. TravelPerk

Chrome River in my experience is suited to the employees being more independent when completing their reports, due to the extensive questions and steps. This allows us (the reviewers) to come in and assist the employees more efficiently. I think it fits well with out needs and easy to help our employees

Incentivized

Very helpful in saving time and costs when it comes to planning business travel, tracking expenses, and reimbursement management. Their support team is friendly and comprehensive, they manage to do changes to our reservations within 10 hours before our trip with no extra costs. I can't find a scenario where it is less appropriate.

Incentivized

• [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
• The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
• [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

Incentivized

• I got very competitive flight tickets. Booking was very easy since I don't need to make a payment on my own.
• It was automatic payment by the company's preset card. Hence, the transaction was very smooth.
• I was able to do a group booking when we went for a business meeting. It helped us to get same rows seats, hence it was more productive even inside the flight.
• Any time I contact the support team the response was immediate and great.

Incentivized

• Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
• Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.

Incentivized

• Truly awful customer service agents who are careless and make mistakes constantly
• Inability to see other travelers on the App, even as an admin
• AE does not escalate issues quickly or seriously enough

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.

Incentivized

The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River

Incentivized

System runs normal pretty much all the time. Does not slow any other systems down.

Incentivized

I cannot tell you how relieved we were when utilizing Chrome River support in comparison to other Enterprise level software support centers. Tickets were quick and representatives were swift in [their callbacks] and resolutions to our common and most difficult problems. The team there is professional and makes each new support ticket a breeze.

Incentivized

Great customer service and the chat is wonderful. There is always someone connected.

Incentivized

The software is very user friendly, so the online training was easy to pickup for everyone.

Incentivized

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

Incentivized

The overall user interface was easy to use and it made the task of the reporting very easy. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via APP, mail or receipt gallery. There is no need for storing paper. Chrome River is supporting digital archiving

Incentivized

TravelPerk does not make us pay for booking flights so it is a much cheaper option for the same quality of service. The chat option is great, compared to phone customer service with Egencia that also gets costly: $22/call.

Incentivized

It's very easy software to design to your needs.

Incentivized

• We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
• We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
• We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.

Incentivized

• Saves the HR and events team time: employees can book their travel by themselves
• Saves the finance team time: employees book travel using the corporate card, so they don't need to be reimbursed
• Efficient documentation: it's very easy to see and manage employees' trip info and receipts in one place, which helps with accounting

Incentivized