Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
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Routespring
Score 9.3 out of 10
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Routespring is business travel without personal credit cards. Routespring aims to empower companies with realtime visibility and controls that helps teams #GoFurther. Beyond technology, Routespring states they truly care for people whose jobs require them to be traveling. Finding them safe, clean hotels and best flights that are cost-effective and in company budget; boasting a customer service that is better than the best out there.
$0
per month
Pricing
Emburse Chrome River
Routespring
Editions & Modules
No answers on this topic
Economy
$0
per month
Business
$999
per month
First
$2,999
per month
Custom
Tailor to your custom needs
per month
Offerings
Pricing Offerings
Emburse Chrome River
Routespring
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
We offer three cost-effective, subscription-based pricing models:
A transaction-based model, priced according to expense report volume
A submitter-based model, priced according to an average number of monthly submitters
An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount
Feel free to contact us to discuss the best one for your organization.
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More Pricing Information
Community Pulse
Emburse Chrome River
Routespring
Features
Emburse Chrome River
Routespring
Expense Management
Comparison of Expense Management features of Product A and Product B
Emburse Chrome River
8.8
Ratings
2% above category average
Routespring
-
Ratings
Employee Expense Reporting
8.70 Ratings
00 Ratings
Corporate Card Reconciliation
9.00 Ratings
00 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
Chrome River in my experience is suited to the employees being more independent when completing their reports, due to the extensive questions and steps. This allows us (the reviewers) to come in and assist the employees more efficiently. I think it fits well with out needs and easy to help our employees
Routespring has worked great for us for following reasons:
We prefer not to have our employees pay for travel to avoid the reimbursement process as much as possible. Routespring's ability to configure centralized payments and extensive prepaid inventory helps us achieve that.
We need closely control our travel spend as it directly impacts our cost of goods. The ease of configuring budget controls at multiple levels help us manage the costs almost effortlessly.
Above all, Routespring has an excellent team of support people. Our team is super happy with their professional approach and responsiveness. We have never had any issue.
On the admin side as well, I have always had a great experience in getting things done with the help of their account management team. We have been able to make changes and process updates on very short-timelines. They have competitive rates and they always maintain consistent communication on how to bring costs down.
[Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
[Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.
It's hard to tell where to go to book a flight right after you create an account.
It is a pretty basic design - I think they'd raise confidence in their tech skills even further if the site were a little flashier.
The site is geared toward companies whose employees all have the same email address domain. However, they are able to accommodate different email addresses if you provide them so they can add the domains to your account.
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.
I cannot tell you how relieved we were when utilizing Chrome River support in comparison to other Enterprise level software support centers. Tickets were quick and representatives were swift in [their callbacks] and resolutions to our common and most difficult problems. The team there is professional and makes each new support ticket a breeze.
After trying for weeks to (unsuccessfully) set up an account with another online booking agency, we contacted Routespring to see if they could help us based on the great reviews we saw. It took them about three days total to have everything in place and ready for our guests to start booking their flights while ticket prices were still reasonable. They have been attentive to all of our needs, respond quickly and professionally to guest questions, and are a lot of fun to work with as well. We couldn't have asked for a better partner for this project!
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
The overall user interface was easy to use and it made the task of the reporting very easy. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via APP, mail or receipt gallery. There is no need for storing paper. Chrome River is supporting digital archiving
Our experience with larger booking agencies has so far been unimpressive. It seems like, because we are a small non-profit with a smaller budget, we were definitely not top of mind for customer service and often waited up to a week for questions to be answered. Routespring is a small but mighty organization that will definitely make a name for themselves in this arena if they continue on the path they're on now. They work hard and quickly to ensure you are satisfied with their service and that your guests have a seamless experience booking travel and accommodations on their platform. It is obvious that they truly care about their clients.
This platform saved us many, many employee hours by eliminating the need to book flights for guests, track and approve travel receipts and dispense reimbursement.
Our guests could easily book their flights in one place with a line of credit we were invoiced for weekly, with our credit card on file as a backup. For the first time ever, our travel planning is completely done two months before the Conference.
We were able to set spending caps on ticket prices to stay within our budget, and we received notifications if anyone requested a ticket above the limit we set or tried to upgrade on our account.
