Emburse Chrome River vs. Expensify

Chrome River in my experience is suited to the employees being more independent when completing their reports, due to the extensive questions and steps. This allows us (the reviewers) to come in and assist the employees more efficiently. I think it fits well with out needs and easy to help our employees

Incentivized

I think it's really good for small businesses. At least in the way we use it. It's very good for keeping an eye on employee spending in nearly real time. I'm not sure how it works for larger companies when there is a larger number of people to keep track of.

Incentivized

• [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
• The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
• [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

Incentivized

• I am able to submit my mileage and the great feature to put the starting destination and end destination. It auto populates the mileage for you!
• The coniserge is helpful and reminds me when I did not do certain things like submit my report. That’s a nice feature!
• I am able to submit my expenses quickly and it scans the receipts or you can upload a picture of them very quickly.

Incentivized

• Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
• Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.

Incentivized

• Cant choose for specific lines of non -reimbursable expenses to several credit cards. only one preconfigured.
• there are limited cards to choose for with Expensify Travel as a corporate cards.
• The policy rules are pretty basic. i would like to have more granular options

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

Our company will use Expensify for as long as it will fit our purposes. However, it is obvious that once the fast-growing company will reach a certain size, we will need to transition to a more complex system. For our current purposes however, Expensify is great and I would recommend it to everyone

Incentivized

I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.

Incentivized

So simple to set up and use. It was easy to roll out to all our staff! The demos, instructions, and FAQ's were well written and enabled us to train our staff quickly. We have frontline employees who have mastered the system in a day. The scalability is also perfect. We are able to start with just a few cards and grew that number as our organization needed without any problems.

Incentivized

The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River

Incentivized

System runs normal pretty much all the time. Does not slow any other systems down.

Incentivized

I cannot tell you how relieved we were when utilizing Chrome River support in comparison to other Enterprise level software support centers. Tickets were quick and representatives were swift in [their callbacks] and resolutions to our common and most difficult problems. The team there is professional and makes each new support ticket a breeze.

Incentivized

Our rep has been amazing. He has built custom reports for us that have been very time consuming and difficult. Our reps are also currently looking into new submission solutions for us that we are excited about. They came up with this and recommended it on their own without me complaining about an issue. They are about our success and are very excited about the product they offer.

Incentivized

The software is very user friendly, so the online training was easy to pickup for everyone.

Incentivized

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

Incentivized

The implementation process went rather smoothly, linking it to the bank and cards was handled easily. without too many unnecessary steps. Getting the accounts setup did take some time, but that would be true with any organization. All in all things went smoothly and I was very pleased with the setup and implementation process

The overall user interface was easy to use and it made the task of the reporting very easy. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via APP, mail or receipt gallery. There is no need for storing paper. Chrome River is supporting digital archiving

Incentivized

Concur is the only formal software I've used, though I think this was only used in my PhD program (2010-2014), so in fairness, it's been a while. I remember Concur being just OK. It was certainly easier to use than the 'upload documents to email' process my former employer had instituted, but it was not Expensify-level smart and easy. At least back then, there was no simple drag-and-drop document parsing for example.

Incentivized

It's very easy software to design to your needs.

Incentivized

• We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
• We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
• We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.

Incentivized

• Positives include - timely expense reports to reconcile our fiscal year financials
• Negatives include - the monthly service fee per employee (even if no expenses were generated that month) - it is not cost effective for ALL of our employees to utilize the application.

Incentivized