Emburse Chrome River vs. ExpenseNet

Chrome River in my experience is suited to the employees being more independent when completing their reports, due to the extensive questions and steps. This allows us (the reviewers) to come in and assist the employees more efficiently. I think it fits well with out needs and easy to help our employees

Incentivized

ExpenseNet is well suited to a large organization with many travelers or purchasing cards holders. It allows the entire expense reporting process to be done electronically. For employees who are not based on site or not based at the same site as their manager and accounting, it really streamlines the process compared to having paper or even e-mailed expense reports. The wholly electronic process also enables easier reporting and auditing. ExpenseNet would likely be less appropriate for small organizations with few travelers.

Incentivized

• [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
• The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
• [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

Incentivized

• Integration with expenses posted to the employee's corporate card account.
• Feature that allows an employee to take a picture of their receipt and then send it to their ExpenseNet account via e-mail.
• Ability to view and save a copy of the expense report with or without the receipts.

Incentivized

• Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
• Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.

Incentivized

• Overall the look and feel is dated and the navigation is clunky. Even employees who travel a lot will only go into the system once a month to do their expense report. A more user-friendly interface would take some of the chore out of it.
• The feature to take a picture of a receipt and then e-mail it to your ExpenseNet account is great, but it does not always work, which can be frustrating to redo
• It would be handy if just as the charges from the corporate card are imported, the statement could be as well. This would eliminate the need for the employee to go into their corporate card account to download and save the statement and then attach it in ExpenseNet.
• It is senseless that once you add a receipt to the queue, you cannot delete it until after you have submitted the given report. Sometimes, a duplicate receipt will be loaded or a receipt will be loaded in error. To have to work around it in the queue is rather annoying.

Incentivized

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.

Incentivized

The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River

Incentivized

System runs normal pretty much all the time. Does not slow any other systems down.

Incentivized

I cannot tell you how relieved we were when utilizing Chrome River support in comparison to other Enterprise level software support centers. Tickets were quick and representatives were swift in [their callbacks] and resolutions to our common and most difficult problems. The team there is professional and makes each new support ticket a breeze.

Incentivized

The software is very user friendly, so the online training was easy to pickup for everyone.

Incentivized

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

Incentivized

The overall user interface was easy to use and it made the task of the reporting very easy. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via APP, mail or receipt gallery. There is no need for storing paper. Chrome River is supporting digital archiving

Incentivized

It's very easy software to design to your needs.

Incentivized

• We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
• We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
• We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.

Incentivized

• Enables fully electronic expense reporting process
• Easier reporting
• Easier to audit / provide audit documentation

Incentivized