Chime CRM vs. Dotloop

Honestly, in my opinion, if they improved customer service had a checks an balance system for their employees things would be better. Having major issues with certain features and your only source of reprieve is the person who caused the issue is abominable I feel. Not sound.

In Real Estate sales and property management, Dotloop will be your best friend. When you need clients or tenants to sign a lease or a contract, sending through dotloop is extremely easygoing and keeps everything organized pertaining to what you name the loop. I think I speak for my whole office when I say that without dotloop, our lives would be a disorderly mess, and we would find ourselves losing papers and becoming confused. Dotloop really helps our office like no other and has great support along the way!

Incentivized

• website
• listing promotion
• add ons

• Dotloop's user interface is the best I've seen! It brings you exactly to where you need to read and sign.
• The security features were great and it makes it easy when the client doesn't need to create an account.
• Convenience is everything! Dotloop has made it easier than ever to complete multiple days of paperwork.

Incentivized

• customer service
• costumer service
• follow through
• Writing a complaint about an ad manager to that ad manager is a sure fire way that it gets buried or not communicated up

• Somewhat clunky interface that can be a little dizzying at times
• Weird login protocols (at least when I was using it), making it hard to switch from the free to paid version or vice versa
• Membership limitations that make businesses buy more subscriptions than they need, or not enough

Incentivized

The Brokers I've connected with that used Dotloop in the past have also had the same issue I had. Their relationship with "thousands" of MLS listing services is not true. No one took responsibility for not communicating this early on. Everyone just pointed the finger at other departments and did absolutely nothing to alleviate the situation.

To add insult to injury, the system crashes during peak usage, making it near impossible to submit offers promptly. If requested I am more than open to provide the video showing both when the system crashes and the aforementioned issue

Good support but onboard training could probably be a bit better as well as documentation. But we rarely need support as the software works flawlessly once you know how to use it. Very happy with support so far and I recommend the product.

Incentivized

Sierra interactive Follow Up Boss

We chose Dotloop because of how user friendly and customizable the software is. Our office is ever evolving and we needed a software that can grow with us as we advance and change the way we do things. Other software we tried was limited in this and didn't allow for minor things to be changed.

Incentivized

• Good crm
• dialer
• being overcharged multiple times
• They dont do refunds just credits

• Great at allowing our management to see what is going on within the office
• Great at quality and compliance with the submit for review function

Incentivized