Cherwell Asset Management (discontinued) vs. Ivanti Neurons for ITAM

For small industries, it can prove to be a better solution as Cherwell offers comparatively affordable costs for small organizations. But for larger companies, there are many other solutions available in the market that are less complex and offer a variety of additional features. It can be a little complex to use because of its high configuration.

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Ivanti ITAM suite is very robust and offers all the features you need in an ITAM solution. Out of the box, you get all you need, but you are able to customize and add processes that are missing very easily. It will work for any organization, regardless of complexity. We have the full suite of Ivanti products and there are nice integration options that make usage very seamless.

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• Automation
• Integrating with other systems
• Full control over how ITSM platform is set up and used

• Remote PC Inventory
• Remote PC access (PC access)
• Reporting
• Offsite PC access (through LANDesk Gateway)

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• Very costly licenses.
• Requires comparatively high amount of configuration.
• Comparatively complex to use other solutions available in market.

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Invited by TrustRadius (TR) on Vendor's Behalf

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• Licensing can be complex and is fairly expensive. I did not research other ITAM solutions as we use the entire Ivanti suite to see how pricing compares, but it does seem expensive.
• Be careful when you are building you CMDB module in the Ivanti Service Desk tool, we found the hard way that create custom CI processes requires an ITAM license.
• We have submitted a few bugs and the resolution from support seems slow. I find this is common with many vendors, but was hoping for better resolution times with Ivanti.

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Independently Invited by TrustRadius

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Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.

Cherwell Asset Management is a quite known and affordable solution for Asset management for organizations where there are more than 800-1000 users as it provides a complete integrated solution. There are many additional features that are available in Cherwell which is not available in other solution, like tracking of cost, management of procurement, etc.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

This is the only software suite in its category I have any real professional experience with, so I cannot speak to how it stands up to the competition

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Independently Invited by TrustRadius

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• Consolidated other systems into a single platform

• We have seen tremendous ROI with custom processes set up to manage the lifecycle of our assets. This was a huge void for us previously and now we can see when assets are coming/going and when they should be retired.
• Integration with other apps via API has allowed us to automate manual tasks and streamline processes.
• Tie-ins with the CMDB function of Service Desk have allowed us to create dynamic workflows to manage the lifecycle of assets and other related assets. Very powerful use case.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info