TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Checkout.com

    Score8.5 out of 10
    N/ACheckout.com headquartered in London enables businesses with technology designed to make payments seamless. Checkout.com boasts the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, fraud filters and reporting through one API. Checkout.com can accept all major international credit and debit cards, as well as popular alternative and local payment methods. The company launched in 2012 and now has a team of over 1100 people across 18 offices worldwide.N/A

    Payoneer

    Score8.1 out of 10
    N/APayoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.N/A
    Pricing
    Checkout.comPayoneer
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Checkout.comPayoneer
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Checkout.comPayoneer
    Considered Both Products
    Checkout.com
    No answer on this topic
    Payoneer
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    44 Answers
    59%
    Would buy again
    17 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    41 Answers
    64%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    42 Answers
    59%
    Happy with the feature set
    17 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    31 Answers
    48%
    Lived up to sales and marketing promises
    13 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    40 Answers
    57%
    Implementation went as expected
    16 Answers
    Features
    Checkout.comPayoneer
    Payment Gateways
    Comparison of Payment Gateways features of Checkout.com and Payoneer
    Feature
    Checkout.com
    7.9
    39 Ratings
    8% above category average
    Payoneer
    1.3
    9 Ratings
    139% below category average
    Fraud Detection7.432 Ratings2.38 Ratings
    API or SDK8.437 Ratings1.04 Ratings
    Recurring Payment Support7.929 Ratings1.16 Ratings
    Billing and Invoicing Support7.933 Ratings1.09 Ratings
    Global Support8.236 Ratings1.19 Ratings
    Payment Form Acceptance7.533 Ratings1.08 Ratings
    Best Alternatives
    Checkout.comPayoneer
    Small Businesses
    Apple Pay
    Score9.3 out of 10
    Apple Pay
    Score9.3 out of 10
    Medium-sized Companies
    Payoneer
    Score8.1 out of 10
    Amazon Pay
    Score7 out of 10
    Enterprises
    Adyen
    Score8.9 out of 10
    Checkout.com
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Checkout.comPayoneer
    Likelihood to Recommend
    8.3
    (45 ratings)
    1.0
    (30 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.9
    (43 ratings)
    1.0
    (2 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Checkout.comPayoneer
    Likelihood to Recommend
    Checkout.com
    Checkout offers great service and expertise and stands above its peers in full-service offering, integration, and ongoing support. However, Checkout is not suitable in a scenario where Paysend is fully licensed and a direct acquirer of the scheme. In this scenario, Paysend can perform the full value chain in-house.
    Incentivized
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    Payoneer
    Although the withdrawal is limited to the ACH US accounts, as they aren't real bank accounts, it's a convenient way to get paid fast from Stripe, although if there is a small fee or a chargeback as these are way in payments only, it becomes a nightmare to fix those problems. It does allow the bank accounts to be accepted with Stripe. For any kind of ACH payment to vendors, the service is way too limited, I wasn't able to pay anyone, unless I use the card to do it, as any regular card. In my experience, I think Import export, international trade transactions or high ticket items are impossible due to the small upper limits, for instance I can't use it to pay a vendor for a regular inventory of the latest iPhones(more than a million dollars for just a few items), nor to get paid by an overseas buyer(for instance my clients in Dubai), that buy these items on a daily basis, for these operations is just not suited.
    Incentivized
    Read full review
    Pros
    Checkout.com
    • They provide excellent advice from knowledgeable subject matter experts on all things payments.
    • They adapt quickly to our business-changing needs, helping us stay agile as our business grows.
    • They provide trustworthy and reliable services that enable us to take payments with as little friction as possible.
    • They are as passionate about performance as we are, working closely with us to ensure we maximize the chances of success for every transaction.
    Incentivized
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    Payoneer
    • It is very well accepted world wide and also accepts more than 150 currencies.
    • A decent and nominal exchange rates of currency as compared to similar platforms like PayPal.
    • I can keep track of all the transactions, payments, balance, etc using Payoneer.
    • It is because of Payoneer we can grow our business globally.
    Incentivized
    Read full review
    Cons
    Checkout.com
    • Their dashboard can get better. They have been making improvements
    • Faster settlements as it's a bit of a pain to have big reserves till ACH clears every day
    • Much stronger consumer facing brand name in the US so more end customers trust the links powered by Checkout.com
    Incentivized
    Read full review
    Payoneer
    • The process of getting payment is a little bit complex in Payoneer as compared to PayPal.
    • Receiving of payments takes a very long time and it's not instant.
    • The customer service of Payoneer is not up to the mark and it takes a very long time to resolve simple issues.
    Incentivized
    Read full review
    Likelihood to Renew
    Checkout.com
    We have a long term contract and we already have them in our plans for the next 5 years.
    Incentivized
    Read full review
    Payoneer
    Payoneer helps me a lot on my online business journey, it gave me the support and functions that I want.
    Incentivized
    Read full review
    Reliability and Availability
    Checkout.com
    In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.
    Incentivized
    Read full review
    Payoneer
    No answers on this topic
    Performance
    Checkout.com
    Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.
    Incentivized
    Read full review
    Payoneer
    No answers on this topic
    Support Rating
    Checkout.com
    When we were discovering the possibility of opening an entity in the United States to process transactions as domestic cards, Checkout.com did not just quickly provide the requirements to open that market as we asked them to but showed us slides with all the possibilities we had for each of their licenses in the world, calculating an estimate of the acquiring costs and acceptance rate we would have, based on the cross-border volumes we were processing with them, to evaluate other ways to improve our business.
    Incentivized
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    Payoneer
    The support is really awful. They send you generic answers, and actually don't really understand what is going on. For example, when our re-verification was stuck, support agents told me that the account is active and you can send a payment. I did that, my card was charged, but the payment was declined, because the account was not active
    Read full review
    Alternatives Considered
    Checkout.com
    Both CyberSource and Ingenico provided poor support on any types of issues. Integration was a nightmare as it took months just to set them up as compared to Checkout.com. Checkout.com provided us with quick integration and constant monitoring of our transactions which is what we really needed.
    Incentivized
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    Payoneer
    Payoneer has outperformed them all, with speedier payments, a larger network, and international business accounts. We first tried a few different payment service providers before settling on this one, like PayPal, Payeer, and Skrill. But after all these years, Payoneer continues to provide us with the best services, features, and safety overall.
    Incentivized
    Read full review
    Scalability
    Checkout.com
    Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.
    Incentivized
    Read full review
    Payoneer
    No answers on this topic
    Return on Investment
    Checkout.com
    • Checkout has allowed us to enter markets worldwide without having to find a new provider—the same seamless experience across Europe, the UK, and Australia.
    • The efficient chargeback setup on the portal allows us to monitor and respond to chargebacks promptly and efficiently, and help is always available for cases that are a little less black or white.
    Incentivized
    Read full review
    Payoneer
    • I can receive the money from anywhere around the world, and in any currency.
    • It converts the money directly into my local currency, hence becomes easy for us to track and withdraw money from our bank accounts.
    • Sometimes customer support lacks the ability to satisfy the customer requirements.
    • Required to make two different accounts for receiving and sending money.
    Incentivized
    Read full review
    ScreenShots